Senior Support Engineer (Midlands)

Dains; Park Central; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing technology company in Birmingham is seeking a Senior Support Engineer to ensure smooth operation of internal IT systems. This role serves as the first line of support for technical issues across various departments. The ideal candidate should have proven IT support experience, strong knowledge of Windows operating systems, and excellent communication skills. Benefits include flexible hybrid working, 25 days of annual leave, and a pension scheme.

Benefits

25 days annual leave

Flexible and Hybrid Working

Life assurance

Cycle to work scheme

Regular development reviews and training

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows operating systems.
• Ability to diagnose and resolve IT issues.

Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain IT hardware and software systems.
• Manage and resolve IT support tickets promptly.

Skills

IT support experience

Knowledge of Windows operating systems

Microsoft Office Suite proficiency

Basic networking knowledge

Excellent communication skills

Customer service skills

Proactive attitude

Tools

Microsoft Azure

Cisco Meraki

Job description

Senior Support Engineer (Midlands)

Department: IT

Employment Type: Permanent - Full Time

Location: Birmingham

Description

As an Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Key Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
• Install, configure, and maintain IT hardware and software systems
• Assist with the setup of new user accounts, permissions, and passwords
• Manage and resolve IT support tickets, ensuring issues are resolved promptly
• Support remote users and ensure they have access to required systems
• Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
• Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
• Collaborate with the wider IT team to maintain system security and performance
• Contribute to ongoing IT projects and system upgrades

Skills, Knowledge & Expertise

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
• Familiarity with IT hardware (desktops, laptops, printers, etc.)
• Ability to diagnose and resolve IT issues efficiently
• Excellent communication and customer service skills
• A proactive attitude with a willingness to learn and adapt

Job Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Flexible and Hybrid Working
• Life assurance
• Buy and sell annual leave
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Wellbeing refreshments