Senior Support Engineer

DXC Technology; Cowbridge; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global technology services provider is seeking a Senior Network Engineer to implement and maintain remote network services for secure customers. The role requires expertise in Cisco and Aruba infrastructures, along with strong problem-solving skills. This hybrid position expects at least 10 years of experience in a multi-vendor data center environment. Candidates should be eligible for SC clearance and possess the ability to manage multiple priorities effectively. This is an opportunity to join a dynamic team committed to fostering an inclusive work environment.

Benefits

Flexible work model

Inclusive environment

Qualifications

• 10 years proven work experience in a multi-vendor Data centre environment.
• Experience troubleshooting LAN / WAN / FW systems and technical infrastructure.
• Eligible for or currently possess SC clearance.

Responsibilities

• Maintain data network hardware and systems.
• Provide technical support for internal and external customers.
• Install and maintain network infrastructure for small to medium-sized networks.

Skills

Cisco LAN / WAN skills equivalent to CCNP level

Aruba LAN skills equivalent to Aruba ACP level

Experience with Checkpoint and Palo Alto Firewalls

Strong technical documentation skills

Experience in configuring and managing IPSec tunnels

Experience with complex routing protocols (OSPF, BGP, iBGP)

Education

Bachelor's degree or equivalent education

Bachelor’s degree in engineering, computer science, or related field

Job description

Job Description:

The position is a Hybrid working senior Network Engineering role with minimum 2 days site-based in one of the DXC reginal delivery centres in Glasgow or Newcastle. Expectation is the successful candidate will cover project delivery on UK Secure accounts.

Role – Senior Network Engineer

Clearance - SC

Job Summary:

This Network Engineering role focussed on implementation of remote Network services for a DXC secure Customer. Role focus will cover LAN, WAN, Firewall, and Security infrastructures, remotely, with a key focus on Cisco and Aruba.

Expectation is the successful candidate will have 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions.

Key Responsibilities:

Network Maintenance and Troubleshooting:

• Maintain data network hardware and systems.
• Investigate and resolve network and hardware issues.
• Analyze, isolate, and troubleshoot network errors.
• Assess and upgrade legacy network components as needed.

Technical Support and Leadership:

• Provide technical support for both internal and external customers.
• Respond to technical inquiries and recommend solutions.
• Lead network problem escalation and resolution.
• Mentoring junior Network Engineering staff.
• Feed into LLD/HLD creations.

Network Installation and Configuration:

• Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks.
• Deploy network applications on servers and voice equipment.
• Conduct network testing, maintenance, and problem resolution.
• Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances.

Documentation and Communication:

• Prepare network diagrams and documentation to reflect current Network operational status.
• Draft proposal documentation to address customer requirements.
• Collaborating with network architects to design and implement functional company networks.
• Conducting regular network performance tests.

Mandatory Skills:

• Cisco LAN / WAN skills equivalent to CCNP level.
• Aruba LAN skills equivalent to Aruba ACP level.
• Demonstrable experience working in a large-scale multi-vendor complex campus environment.
• Demonstrable experience working with Checkpoint and Palo Alto Firewalls.
• Strong technical documentation skills.
• Experience with complex routing protocols, including OSPF, BGP, and iBGP.
• Experience in configuring and managing IPSec tunnels on firewalls and routers.
• Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Completion of Cabling surveys.

Basic Qualifications:

• Bachelor's degree or equivalent education and experience.
• Preferred: Bachelor’s degree in engineering, computer science, information systems, or related field.
• Experience in data networking with both Cisco and Aruba infrastructures.
• Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure.
• Knowledge of modern network systems, networking principles, and data or video communication.
• Eligible for or currently possess SC clearance (Mandatory).

Other Qualifications:

• Strong analytical and problem-solving skills.
• Skilled in time, priority, and task management.
• Effective communication skills for interaction with customers and team members.
• Ability to work independently and collaboratively within a team.
• Capable of managing competing priorities in complex environments.
• Professional demeanour with confidence in handling technical issues.
• Willingness to travel as requested
• Availability for out of hours work including weekends as needed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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