Senior Support Engineer

VIQU IT Recruitment; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global professional services organization in Birmingham is seeking a Senior Support Engineer (Site Lead) to oversee onsite IT operations and provide exceptional user support. The role includes maintaining end-user devices and collaborating with IT teams to ensure seamless service delivery. Ideal candidates will have extensive experience in 2nd line support and excellent stakeholder management skills.

Qualifications

• Proven track record in providing 2nd line IT support.
• Ability to install and configure end-user devices.
• Experience working in a fast-paced IT environment.

Responsibilities

• Provide high-quality 2nd line IT support to users onsite and remotely.
• Act as the primary onsite IT contact delivering high-quality service.
• Collaborate with IT teams for upgrades and patching.

Skills

2nd line IT support

Stakeholder management

Microsoft 365

AV and meeting room support

Collaboration with IT teams

Tools

Windows 11

Intune

Office equipment

Job description

Senior Support Engineer (Site Lead)

Location: Birmingham (onsite 5 days per week)

Type: Permanent

Salary: Competitive

VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands‑on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high‑quality user support, and drive service excellence across a fast‑paced enterprise environment.

Key Responsibilities

• Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests
• Act as the primary onsite IT contact, delivering a white‑glove service and maintaining strong stakeholder relationships
• Install, configure, and support end‑user devices including laptops, desktops, printers, and mobile devices
• Support and maintain applications such as Microsoft 365, Intune, and Windows 11
• Provide local AV and meeting room support, assisting during events where required
• Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects
• Maintain accurate asset records, documentation, and knowledge base entries
• Ensure compliance with security and IT governance standards
• Particip...