Senior Supplier Service & Relations Manager

Pilot Group Limited; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supplier management company in Manchester is looking for a Senior Customer Service Representative. This role focuses on overseeing operations of the supplier-facing Customer Service team, ensuring accuracy in purchasing and supplier support. The ideal candidate will have strong relationship management skills and proven experience in managing supplier relationships. You'll act as the main point of contact for supplier escalations and work closely with the Team Leader to drive continuous improvement and performance metrics.

Qualifications

• Proven experience in managing supplier relationships or purchasing operations.
• Excellent organisational and prioritisation skills.
• Demonstrates out-of-the-box thinking.

Responsibilities

• Oversee the supplier-focused service team for efficient operations.
• Act as primary escalation point for supplier issues.
• Manage purchase orders and ensure accurate communication.

Skills

Strong communication skills

Relationship management

Organisational skills

Out-of-the-box thinking

Ability to challenge for improvement

Job description

A leading supplier management company in Manchester is looking for a Senior Customer Service Representative. This role focuses on overseeing operations of the supplier-facing Customer Service team, ensuring accuracy in purchasing and supplier support. The ideal candidate will have strong relationship management skills and proven experience in managing supplier relationships. You'll act as the main point of contact for supplier escalations and work closely with the Team Leader to drive continuous improvement and performance metrics.