Senior Supervisor — Subway

Culver Square; Colchester; On-site; GBP 21,000 - 32,000; Full time

Job summary

Culver Square is seeking an Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role blends leadership, customer service, and operational management, requiring a hands-on leader who can step in whenever needed to keep the store running smoothly and meeting performance goals.

The ideal candidate will have experience in retail leadership, strong communication skills, and the ability to manage schedules, training, and performance

Qualifications

• Experience in retail leadership or supervisory roles preferred.
• Strong interpersonal and communication skills with the ability to inspire a team.
• Organisational and problem-solving abilities; capable of multitasking in a fast-paced environment.

Responsibilities

• Assist the Store Manager in overseeing daily store operations, including opening/closing procedures, merchandising, and cash handling.
• Support the Store Manager in achieving sales targets, KPIs, and profitability goals.
• Supervise, coach, and motivate staff to deliver exceptional customer service.
• Help manage employee scheduling, training, and performance evaluations.
• Ensure compliance with company policies, health and safety standards, and loss-prevention practices.
• Handle customer inquiries and complaints professionally to ensure a positive shopping experience.
• Monitor inventory levels, assist with stock replenishment, and maintain visual merchandising standards.
• Step in as acting Store Manager when required.

Job description

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

Work Schedule

• 39 hours weekly
• Must have full/open availability, including weekends and holidays

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, including opening/closing procedures, merchandising, and cash handling
• Support the Store Manager in achieving sales targets, KPIs, and profitability goals
• Supervise, coach, and motivate staff to deliver exceptional customer service
• Help manage employee scheduling, training, and performance evaluations
• Ensure compliance with company policies, health and safety standards, and loss-prevention practices
• Handle customer inquiries and complaints professionally to ensure a positive shopping experience
• Monitor inventory levels, assist with stock replenishment, and maintain visual merchandising standards
• Step in as acting Store Manager when required

Qualifications

• Previous experience in retail leadership, supervisory, or keyholder roles preferred
• Strong interpersonal and communication skills with the ability to lead and inspire a team
• Solid organisational and problem-solving abilities
• Comfortable working in a fast-paced retail environment
• Basic knowledge of POS systems, inventory management, and Microsoft Office / Google Workspace tools
• Flexible availability, including evenings, weekends, and holidays