Senior Supervisor

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Pension contributions

MiDeals discounts

Virtual GP

Salary Finance

Flexible benefits platform (Choices)

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a Cleaning Supervisor for a permanent, full-time role at Hitachi Rail in London. The job involves supervising rail depot cleaning operations, ensuring safety compliance, and delivering performance against SLAs.

You will manage on-site teams, lead audits, and coordinate with depot engineering and management to maintain high service standards in a safety-critical environment.

Qualifications

• Rail depot experience required.
• Strong communications skills.
• Experience in safety-critical environments.
• Familiarity with permit-to-work systems.
• Understanding of rail depot safety processes.
• Experience in contract supervision.
• PTS awareness or willingness to obtain.
• LTSA training or equivalent rail safety training.
• Experience around heavy machinery.
• Understanding of engineering depot procedures.

Responsibilities

• Contract Management: Supervise the cleaning rail maintenance depot at North Pole per KPIs and SLAs.
• Rail Safety & Compliance: Ensure services meet rail safety requirements and RAMS.
• Operational Leadership: Lead site teams, conduct audits and workforce planning.
• Stakeholder Management: Liaise with depot management, engineering and operations teams.
• Performance & Reporting: Track KPIs and provide updates to senior management.

Skills

Rail depot exp

Comms skills

Ops delivery exp

Safety compliance

PTW awareness

Rail safety

Stakeholder mgmt

Rail depots exp

Job description

Better places, thriving communities.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

Contract: Permanent

Type: Full Time

Hours: 37.5 (Monday to Friday 9am to 5pm)

Pay/Salary: £17.80 per hour

Location: Hitachi Rail, 20 Mitre Way, London, Greater London, England, W10 6AU

Role Purpose

The Senior Supervisor will be responsible for the operational delivery, compliance, and performance management of cleaning services across North Pole maintenance depot. The role requires strong knowledge of working within safety-critical rail environments and the ability to manage services in accordance with rail industry standards, engineering operations, and strict safety protocols.

Key Responsibilities

Contract Management

• Supervise the cleaning rail maintenance depot at North Pole in accordance with contractual KPIs and SLAs.
• Manage operational performance, service delivery standards, and compliance of North Pole.
• Act as the key liaison between Mitie operational teams and the rail client's engineering and depot management teams.
• Monitor service delivery against contractual obligations and identify opportunities for operational improvements.

Rail Safety & Compliance

• Ensure all cleaning services operate in accordance with rail safety requirements and depot safety procedures.
• Support the implementation and monitoring of RAMS relevant to rail depot environments.
• Ensure teams are compliant with depot safety rules, isolation procedures, and engineering working environments.
• Work closely with site management to ensure compliance with safety documentation and permit systems.

Operational Leadership

• Lead and supervise site-based teams including supervisor and cleaning operatives working within operational rail facilities.
• Conduct regular audits, and performance reviews.
• Oversee workforce planning to ensure adequate coverage across North Pole depo across all sifts.

Stakeholder Management

• Build strong working relationships with depot management teams, engineering staff, and operational leadership.
• Represent Mitie in operational meetings, safety briefings, and contract performance reviews.

Performance & Reporting

• Track contract KPIs and operational performance metrics. (Merlin, Q-Audit and Nilfisk)
• Provide performance operational updates to senior management.
• Manage supplier performance where subcontracted services are involved. (Nilfisk)

Essential Experience

• Rail depot experience
• Good communications skills
• Demonstrable experience of managing operational service delivery within rail or transport environments.
• Operational experience in safety-critical environment
• Proven ability to work within strict safety compliance frameworks.
• Experience working within rail maintenance depots, rolling stock facilities, or engineering environments.
• Understanding of rail depot safety processes and operational working environments.
• Familiarity with permit-to-work systems within rail engineering facilities.
• Experience supporting operational teams working around heavy machinery.
• Demonstrable experience in contract supervision
• Personal Track Safety (PTS) awareness or willingness to obtain.
• LTSA (Line Track Safety Awareness) training or equivalent rail safety training.
• Experience working within rail depot safety environments.
• Understanding of engineering depot operational procedures.

Additional Competencies

• Strong supervision and organisational skills.
• Good IT understanding and knowledge
• Ability to operate within high-compliance safety environments.
• Strong stakeholder management skills when dealing with engineering teams and operational staff.

What We Offer You

• Holiday entitlement and pension contributions
• Discounts through MiDeals with over 850 high street retailers
• Access to a virtual GP and financial wellbeing support via Salary Finance
• Flexible benefits platform, Choices, to customise your benefits
• Recognition through Mitie Stars, with monthly and annual cash prizes

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.