Senior Stylist (FTC) - Ashford

ALLSAINTS Retail Limited; Ashford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

A generous wardrobe allowance

Team bonus potential

Employee discounts

Permanent placement potential

Wellbeing support

Mental health support

Job summary

AllSaints Ashford outlet seeks a Senior Stylist to lead a department on the shop floor and support management in merchandising. You will handle cash, open/close duties, and drive in-store and online customer service with a focus on brand values.

The role requires at least one year as a stylist with AllSaints, strong customer focus, and the ability to mentor teammates while delivering a top-notch shopping experience.

Qualifications

• Minimum of a year in a stylist role at AllSaints.
• Demonstrates brand values and customer-centric service.
• Comfortable leading others and delivering great service daily.

Responsibilities

• Open/close the store and manage cash handling and security.
• Drive product delivery to sales floors and ensure newness.
• Address daily tasks promptly while following policies.
• Mentor new joiners and model AllSaints ways of working.
• Support store/brand leadership with back-of-house standards.
• Lead rotas understanding and team queries.
• Highlight bestsellers and merchandising opportunities.
• Proactively approach customers to build rapport and close sales.
• Handle online customer queries via the service system.
• Deliver store experience aligned with brand values.
• Collaborate with specialist teams for escalations.

Skills

Stylist experience

Role model

Customer service

Team leadership

Brand values

Problem solving

Tech savvy

Fashion knowledge

Tools

POS systems

Online CS system

Job description

Ashford, England, United Kingdom , Fixed-term

Driven by Britishness as our foundation and London as our inspiration, we are entering a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh's vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says "I'm interested in character. I want people to see someone and think, 'they are very AllSaints.' That's when a brand has a true identity."

If you want to shape this next chapter, we'd love to talk.

The role

Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.

As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.

What will I be doing?

• You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store's floor plan and delivering team briefs
• You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers
• You'll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
• You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
• You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
• Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support
• Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers
• Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
• You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team
• Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas
• You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand
• You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values
• You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

What skills do I need?

• You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role
• You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
• You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
• You are confident and capable in your role and have a great understanding of AllSaints' processes and procedures
• Your team feed off your positive attitude and have a winning mentality to get the best results
• Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
• Able to assert authority in a fair and consistent manner. The stylist team trust you to mitigate any minor store or people issues
• Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

About the location

Our outlet store in Ashford, Kent has been open since 2016 and usually trades from 10:00am - 20:00pm (subject to seasonal change). The outlet centre has the largest living wall in Europe, which reduces air pollution and aids biodiversity. Our team is a welcoming bunch who go above and beyond to ensure everyone is made to feel comfortable and enjoys their in store experience. Store Location . Approximately a 15 minute journey from Ashford International train station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Some of our benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team bonus scheme
• Discount to share with family and friends
• Opportunity for permanent placement
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Dedicated mental health support from our mental health first aiders

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.