Senior Style Advisor: VIP Clienteling & High-Value Sales

Glassworks London; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Glassworks London is seeking a Senior Style Advisor to join our fashion retail team. This role is a commercially driven seller who thrives on personal targets, high-value baskets and repeat customers, with a focus on styling, product and active shop-floor selling.

A Senior Style Advisor is expected to raise the commercial standard on the floor through confident selling, clienteling, and visible example-setting. The role aims to build customer relationships and convert footfall into revenue.

Qualifications

• Strong retail, fashion, boutique, lifestyle or hospitality experience.
• Confident, warm customer approach.
• Strong styling and selling instincts.
• Ability to build baskets without pressure.
• Good product curiosity and visual taste.
• Reliability, pace and maturity.
• Pride in store standards and VM presentation.
• Interest in progressing within a retail career ladder.

Responsibilities

• Warm greeting and active customer service.
• Styling, fitting-room service and outfit-building.
• Generating the team’s largest average baskets leveraging add-ons, basket-building and high-value selling where relevant.
• Producing high VIP database and revenue growth via clienteling/VIP outreach and private appointments in store.
• Product knowledge and confident brand explanation.
• Customer relationship building and repeat-customer awareness.
• VM maintenance, rails, tables, fitting rooms and presentation standards.
• Replenishment, stockroom support and finding stock quickly.
• Spotting and correcting VM or standards issues without waiting to be told.
• Supporting new starters informally where appropriate.
• Using quiet periods to improve the store.

Skills

Retail experience

Fashion styling

Customer service

VIP clienteling

Personal selling

Visual merchandising

Job description

Glassworks London is seeking a Senior Style Advisor to join our fashion retail team. This role is a commercially driven seller who thrives on personal targets, high-value baskets and repeat customers, with a focus on styling, product and active shop-floor selling.

A Senior Style Advisor is expected to raise the commercial standard on the floor through confident selling, clienteling, and visible example-setting. The role aims to build customer relationships and convert footfall into revenue.