Senior Student Services Administrator

UNIVERSITY OF READING; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A university in the UK seeks a part-time Senior Student Services Administrator to provide exceptional support to students and staff, ensuring a positive university experience. The role includes strong customer service responsibilities and requires excellent organisational skills. Ideal candidates will have experience in customer service and be organised, people-focused, with proficiency in Microsoft Office applications.

Benefits

Generous annual leave

Discounts across campus amenities

Supportive workplace

Qualifications

• Experience in customer service roles.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide support to students and staff at the reception.
• Ensure services meet high standards.
• Play a key role in creating a positive university experience.

Skills

Customer service

Interpersonal skills

Organisational skills

Problem-solving

Attention to detail

Regulations application

MS Word

MS Excel

MS Access

MS Outlook

Tools

MS Word

MS Excel

MS Access

MS Outlook

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is a part time, permanent role.

Closing date: 23:59 on 22nd December 2025

Interview date: 16th January 2026

This role is not eligible for Skilled Worker visa sponsorship . The successful candidate(s) will have to ensure that they have the right to work in the UK or be able to secure this through another means without the sponsorship of the University. Further information about sponsorship is available on the UK Visas and Immigration Website .

We're looking for a part-time Senior Student Services Administrator to join our dedicated Student Services Reception team. This is a pivotal role where you'll provide exceptional support to students and staff, helping to create a positive and seamless university experience.

If you're highly organised, people-focused, and thrive in a dynamic environment, this is your chance to make a real impact. You'll play a key role in ensuring our services meet the highest standards and support students throughout their journey.

This role is advertised as part of a job share arrangement, the successful candidate will work 2 days per week full-time.

What We're Looking For

• A commitment to delivering outstanding customer service
• Strong interpersonal skills and a people-first approach
• Excellent organisational, time management, and prioritisation abilities
• Problem-solving skills and attention to detail
• Ability to learn and retain complex information quickly
• Confidence in applying regulations and legislation to service delivery
• Proficiency in MS Word, Excel, Access, and Outlook, plus good web knowledge
• A broad understanding of issues affecting Home, EU, and International students

Why Join Us?

• Generous annual leave plus closure days at Christmas and Easter
• Discounts across campus amenities and SportsPark membership
• A diverse, inclusive, and supportive workplace

Contact Name: Matt Daley

Contact Job Title: Head of Student Financial Support and Customer Service

>Contact Email address: [e-mail]

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.