Senior Strategic Account Manager

Board Intelligence; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology and advisory firm in London is seeking a Senior Strategic Account Manager to lead client relationships and drive growth in the corporate services market. Responsibilities include managing high-value accounts, developing strategic plans, and representing the firm at industry events. The ideal candidate has a strong track record in account management and excellent relationship skills. Competitive benefits package offered.

Benefits

Private Pension Scheme

BUPA Health and Dental insurance

Group life insurance

26 holiday days

Cycle to work scheme

Employee Assistance Program

AIG Smart Health virtual GP app

Eyecare and Flu Jab vouchers

Enhanced Parental Leave

Qualifications

• Proven track record managing strategic or enterprise accounts.
• Experience in corporate services, SaaS, or financial services.
• Strong relationship skills to engage at C-suite level.
• Willingness to travel.

Responsibilities

• Drive growth and retention for high-value clients.
• Develop and execute strategic account plans.
• Ensure satisfaction and loyalty of clients.
• Represent the brand at industry forums and events.

Skills

Managing strategic accounts

Driving NRR and ARR growth

Strong commercial instincts

Exceptional relationship skills

Excellent communication skills

High emotional intelligence

Experience in corporate governance

Comfortable hosting events

Job description

Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.

Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.

We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.

As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.

The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.

Our Mission

We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.

The Role

Are you ready to take the lead with some of our most valuable clients? At Board Intelligence, we’re on a mission to help boards and leadership teams make smarter, faster decisions. As a Senior Strategic Account Manager, you’ll be the commercial lead for a portfolio of our top Corporate and Fund Services clients — our fastest-growing and most strategically important market.

Your mission: drive exceptional growth, retention, and client advocacy while cementing Board Intelligence as the partner of choice for leading corporate service providers. This is a high-impact role where commercial acumen meets relationship excellence, and where your work directly shapes our market success.

Main Responsibilities

• Take charge of a high-value group of clients, consistently exceeding your Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) targets.
• Develop and execute strategic account plans that align client objectives with our solutions; expanding relationships and maximising share of wallet.
• Develop deep partnerships from Company Secretary to Board level, ensuring exceptional satisfaction, loyalty, and advocacy.
• Host and facilitate workshops, forums, and executive events that showcase Board Intelligence’s thought leadership and impact.
• Partner with Product, Marketing, and Customer Success to represent client needs and influence our roadmap.
• Monitor product adoption and engagement, identifying where we can add value or unlock new revenue streams.
• Keep your finger on the pulse of industry trends, governance developments, and competitor activity to inform your strategy and drive growth.

Qualifications

• A proven track record managing strategic or enterprise accounts in corporate services, SaaS, or financial services.
• Experience driving NRR and ARR growth, with commercial results to match.
• Strong commercial instincts; you know how to identify, negotiate, and close complex renewals and expansions.
• Exceptional relationship skills with the credibility to engage at C-suite and Board level.
• Excellent communication and presentation skills; persuasive, confident, and commercially astute.
• High emotional intelligence and the ability to navigate complex client environments with trust and tact.
• Experience managing a £1m+ ARR portfolio, ideally within the corporate services market.
• Understanding of corporate governance, board reporting, or leadership decision‑making processes.
• Comfortable hosting or speaking at client events or industry forums to represent the brand and drive engagement.
• Willingness to travel.

Why Join Board Intelligence?

• You’ll work with the world’s leading corporate service providers, helping them deliver smarter governance and better decisions.
• This is a high‑visibility, commercially critical role with real influence on company strategy and market direction.
• Join a mission‑driven, collaborative team that values excellence, innovation, and doing things the right way.

If you’re commercially driven, relationship‑led, and ready to lead with purpose — we’d love to hear from you.

Benefits

• Private Pension Scheme
• BUPA Health and Dental insurance (including access to the My BUPA app)
• Group life insurance: 4x annual salary
• 26 holiday days per calendar year in addition to Bank Holidays
• Cycle to work scheme
• Employee Assistance Program including Bereavement and Probate Helpline
• AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse
• Eyecare and Flu Jab vouchers
• Enhanced Parental Leave (based on tenure)