Senior Store Assistant - Keyholder

Toolstation; Tetford; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading multi-channel retailer in England is seeking a Senior Store Assistant for their store in Thetford to enhance customer experiences. In this role, you will handle deliveries, assist customers, and help maintain store standards. Ideal candidates will exhibit reliability, a friendly demeanor, and a proactive attitude, contributing to the growth and development of both customers and the team. The position offers various career progression opportunities within the company.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

20% discount across all companies

Health and wellbeing support

Qualifications

• Experience in a customer-facing role and ability to manage keyholder responsibilities.
• Flexibility and commitment to team support.
• Ability to engage with customers and show interest in their projects.

Responsibilities

• Handle deliveries, unpack stock, and prepare orders.
• Provide outstanding customer service and maintain high store standards.
• Supervise team members and assign daily tasks.

Skills

Friendly personality

Reliability

Accountability

Energy and enthusiasm

Job description

Senior Store Assistant in Thetford

30 hours per week

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just looking for what you can bring to us today - we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in. This position has accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.

Key responsibilities

• Get stuck in: handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
• Provide outstanding service: whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
• Ask the right questions: show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
• Be proactive: sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
• Keyholder responsibility: open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.

What you’ll bring

• A friendly personality: help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
• Your best self: bring your energy, enthusiasm, and let your personality shine.

Career progression

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work programme
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.