Senior Store Assistant - Keyholder

Toolstation Ltd; Maidstone; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Bonus scheme

Cycle to work

Job summary

Toolstation is seeking a customer-focused team member in Maidstone to support store operations and deliver excellent service. You’ll assist customers, handle deliveries, stock shelves, and help drive club and trade account sign-ups.

With opportunities for progression across the Travis Perkins Group, the role emphasizes hands-on work, teamwork, and flexible hours to meet store needs while maintaining high store standards.

Qualifications

• Experiences in customer service or retail environments.
• Ability to supervise or hold keyholder responsibilities.
• Willingness to assist with deliveries and warehouse tasks.

Responsibilities

• Assist customers and maintain store standards.
• Open/close the store and supervise team tasks when needed.
• Handle deliveries, stock, and order preparation.
• Promote Toolstation Club and Trade Accounts to customers.

Skills

Customer service

Team supervision

Flexibility

Reliability

Job description

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

Responsibilities & Duties

• Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders.
• Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
• Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
• Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
• Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.

What you'll bring

• A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Accountability: you’ve taken charge in a previous role and are happy to step up when needed
• Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you'll get

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

Why Join Us?

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability