Senior Store Assistant - Keyholder

Toolstation Limited; Folkestone; Hybrid; GBP 7,000 - 10,000; Part time

Benefits offered by this job

30 days holiday

Pension scheme and life assurance

Bonus scheme

Cycle to work programme

Discounts across Travis Perkins

Job summary

Toolstation Limited in Folkestone is seeking a Senior Store Assistant (Keyholder) for a 16-hour-per-week role. You will help customers locate products, handle deliveries and stock shelving, and support opening/closing duties to ensure smooth store operations.

The role includes some supervisory responsibilities or previous keyholder experience, plus a commitment to high store standards and customer service throughout busy periods.

Qualifications

• Experience in a customer-facing retail role is helpful.
• Ability to work 16 hours per week and on weekend shifts may be required.

Responsibilities

• Assist customers and be the friendly face of Toolstation.
• Handle deliveries, warehouse tasks and stock shelving.
• Open and close the store as a Keyholder when required.

Job description

Senior Store Assistant (Keyholder) in Folkestone Park Farm Road

16 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you will also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.

Get stuck in

Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service

Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.

Ask the right questions

Show genuine interest in customers’ projects so you can help them find everything you need to get the job done right.

Be Proactive

You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility

You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.

What you’ll bring

A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.

Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.

Accountability: you’ve taken charge in a previous role and are happy to step up when needed

Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you’ll get

Why Join Us? At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits? We’ve got you covered!

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability