Senior Storage and Backup Engineer

Gofractional; Redhill; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Private medical insurance

Life assurance

Pension 4% employee / 4% employer

Flexible/remote working options

Learning and development programs

Job summary

Indra Group UK & Ireland is seeking a highly experienced Senior Storage and Backup Engineer to join its Back Office IT team on a large-scale TfL contract. The role focuses on transition, operation, and data protection services across enterprise storage and backup environments in a complex, high-availability setting.

Key duties include knowledge transfer, SOP development, DR design, capacity planning and 24x7 incident resolution, ensuring security and ITIL-aligned processes.

Qualifications

• Experience in enterprise storage and backup environments.
• Knowledge of Veritas NetBackup, Dell EMC storage and VMware.
• Experience in large-scale, high-availability IT environments.
• Strong troubleshooting and analytical skills.
• Familiarity with ITIL service management practices.

Responsibilities

• Participate in Mobilisation, Knowledge Transfer, Shadowing and Transition phases ensuring readiness to operate services.
• Assess operational knowledge maturity and identify gaps in documentation, processes and tooling.
• Support knowledge transfer activities with incumbent suppliers ensuring completeness and accuracy.
• Develop and maintain Standard Operating Procedures (SOPs) and operational runbooks.
• Operate and support enterprise storage, backup and recovery platforms.
• Design and maintain backup, archive and disaster recovery solutions aligned with business continuity requirements.
• Monitor and optimise storage capacity, performance and availability.
• Provide third-line support, including incident resolution and root cause analysis within 24x7 operational environments.
• Ensure compliance with security, access control and ITIL-based processes.
• Collaborate with multi-disciplinary teams to ensure service resilience and continuous improvement.

Skills

Storage & backup

Troubleshooting

ITIL knowledge

Documentation

Tools

Veritas NetBackup

Dell EMC storage

VMware

SAN

Job description

Redhill Surrey Based -Fixed Term Contract 12 months

About Indra Group UK & Ireland

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.

The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.

With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety.

Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.

In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation- Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust- We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection- We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight- We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Summary

We are seeking a highly experienced Senior Storage and Backup Engineer to join Indra’s (Minsait) Back Office IT team, supporting a large-scale and mission-critical environment. The successful candidate will play a key role from the Mobilisation phase, contributing to the transition and subsequent operation of enterprise storage and data protection services. The role requires strong technical expertise combined with experience in service transition, knowledge transfer and operational readiness.

Key Responsibilities

· Participate in Mobilisation, Knowledge Transfer, Shadowing and Transition phases ensuring readiness to operate services.

· Assess operational knowledge maturity and identify gaps in documentation, processes and tooling.

· Support knowledge transfer activities with incumbent suppliers ensuring completeness and accuracy.

· Develop and maintain Standard Operating Procedures (SOPs) and operational runbooks.

· Operate and support enterprise storage, backup and recovery platforms.

· Design and maintain backup, archive and disaster recovery solutions aligned with business continuity requirements.

· Monitor and optimise storage capacity, performance and availability.

· Provide third-line support, including incident resolution and root cause analysis within 24x7 operational environments.

· Ensure compliance with security, access control and ITIL-based processes.

· Collaborate with multi-disciplinary teams to ensure service resilience and continuous improvement.

Essential Skills

· Proven experience in enterprise storage and backup environments.

· Experience with Veritas NetBackup, Dell EMC storage and VMware.

· Experience in large-scale, high-availability IT environments.

· Strong troubleshooting and analytical skills.

· Knowledge of SAN, backup, archive and recovery solutions.

· Experience with disaster recovery and business continuity.

· Familiarity with ITIL service management practices.

· Ability to create technical documentation.

· Strong understanding of capacity planning and performance monitoring.

Desirable:

· Knowledge of Microsoft Azure cloud environments.

· Familiarity with automation and infrastructure tooling.

· Experience supporting database and application teams in data protection requirements.

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.