Senior Staff Product Engineer (AI SaaS Platform)

Intercom; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer service technology company in London is seeking a Staff Engineer to lead and contribute to both back-end and front-end systems. As an experienced engineer, you will collaborate closely with product managers, designers, and data analysts, while also mentoring other engineers. Join us to build impactful products that enhance customer experiences through innovative technology, working in a hybrid model that combines in-office and remote work.

Benefits

Competitive salary and equity

Lunch and snacks provided daily

Regular compensation reviews

Pension scheme with match

Health and dental insurance

Flexible paid time off policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

Standard MacBooks with Windows options available

Qualifications

• Experience as a technical leader for a team with at least 2 years in this role.
• Demonstrated impact on product and team performance.
• Deep knowledge of programming languages.

Responsibilities

• Contribute to the technical architecture as the company grows.
• Engage in all phases of software development including design and implementation.
• Mentor other engineers and contribute to hiring efforts.

Skills

Building SaaS products

Programming languages (Ruby, Python, Perl)

Distributed systems

Collaboration with cross-functional teams

Job description

A leading customer service technology company in London is seeking a Staff Engineer to lead and contribute to both back-end and front-end systems. As an experienced engineer, you will collaborate closely with product managers, designers, and data analysts, while also mentoring other engineers. Join us to build impactful products that enhance customer experiences through innovative technology, working in a hybrid model that combines in-office and remote work.