Senior Sports Centre Team Member

Clevedon School; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local educational institution in England seeks a Senior Sports Centre Team Member to lead operational excellence and enhance customer experience. The ideal candidate will have strong communication skills, a good level of GCSEs, and experience in customer service. This position offers part-time hours, focusing on evening and weekend shifts, along with professional development opportunities and a supportive environment.

Benefits

Continuous professional development

Health cash-back plan

Defined pension schemes

Flexible working arrangements

Qualifications

• Experience in a customer-facing environment delivering exceptional standards.
• Experience in Sports / Fitness coaching is desirable.
• Membership sales and retention experience are advantageous.

Responsibilities

• Lead by example in operational excellence.
• Ensure clean and safe gym and studio areas.
• Manage bookings for efficiency and accuracy.

Skills

Customer engagement

Communication skills

IT skills

Flexibility with shift patterns

Positive and proactive attitude

Education

Good level of GCSE / O Level in English and Maths

Sports / Fitness industry qualifications

Group Exercise Qualifications

Tools

Microsoft Outlook

Booking databases

Job description

Are you a passionate professional ready to build your future?

Do you want to work in a supportive environment where your skills and contributions are valued?

Join us!

At Futura Learning Partnership, we are committed to creating an environment where every employee – whether in teaching, support, or leadership – can flourish. We strive to attract, develop, and retain the very best talent by creating a culture that values professional development, wellbeing, and inclusion.

Your Role in Building Brighter Futures

As a Senior Sports Centre Team Member at Clevedon School, you will play a key role in delivering Futura’s mission of “Building the brightest future for all, enabling every individual to flourish”. We are looking for someone who is passionate about our values and making a positive impact on our community.

As Senior Sports Centre Team Member, you will :

• Be a role model for all centre staff, leading by example in operational excellence.
• Ensure clean, safe and functional gym, sports hall / pitches, studio areas and equipment at all times.
• Make great connections with all hirers and members, supporting a positive customer experience.
• Act as the main point of contact for operational matters within the Sports Centre.
• Manage and oversee bookings, ensuring accuracy and efficiency in scheduling and resource allocation.
• Lead and supervise the team, providing guidance, support and motivation.
• Handle enquiries and complaints professionally, escalating when necessary.
• Ensure compliance with health and safety regulations, conducting regular checks and maintaining documentation.
• Play a key role in sales and retention of members, identifying and meeting their needs.
• Support training, CPD and team development while championing high standards.

What You’ll Bring to Futura

We are looking for a motivated and professional Senior Sports Centre Team Member who :

Qualifications

• Good level of GCSE / O Level in English and Maths (essential)
• Sports / Fitness industry qualifications or working towards them (desirable)
• Group Exercise Qualifications (desirable)

Experience

• Experience of working in a customer facing environment, delivering exceptional standards (essential)
• Experience of Sports / Fitness coaching (desirable)
• Experience in membership sales and retention (desirable)
• Cash handling experience (desirable)

Skills & Behaviours

• Strong customer engagement and communication skills
• IT skills using Microsoft Outlook / Office and membership / booking databases
• Ability to be flexible with shift patterns including mornings, evenings and weekends
• A motivational, positive and proactive attitude

What We Offer to Support Your Growth

At Futura Learning Partnership, we are committed to helping our staff thrive. You will benefit from :

• Continuous Professional Development (CPD) and training opportunities
• Flexible working arrangements and wellbeing initiatives through our EAP
• Health Cash-back Plan for medical expenses
• Defined pension schemes and retail discount schemes
• A supportive, inclusive culture where collaboration and diversity are celebrated

Key Information

Application Deadline : 30 / 9 / 2025

Interview Date : ASAP

Start Date : 1 / 9 / 2025

Contract Type : Fixed Term until 31st March 2026

Hours : 20 evening and weekends

Safeguarding Statement

Futura Learning Partnership is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Your suitability to work with children and young people will form part of the selection process. For this post, prior to appointment Futura Learning Partnership will apply for a satisfactory enhanced Disclosure and Barring check, a Children’s Barred list check, two satisfactory references, one of which must be from your existing / most recent employer and completed by a Headteacher / appropriate senior manager / HR Lead, satisfactory pre-employment health screening, online searches and for Teachers, a Prohibition Check in relation to the children’s workforce. In some settings a Declaration will be required in order to meet our obligations under the ‘Disqualification under the Childcare Act 2006.

Equal Opportunities

At Futura Learning Partnership, we are committed to creating an inclusive environment where diversity is celebrated, and everyone is treated fairly. We encourage applications from individuals of all backgrounds and are dedicated to supporting our staff to achieve