Senior Specialist Client Processing

BNY Mellon; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leave

Wellbeing programs

Job summary

A leading global financial services firm is seeking a Senior Specialist for Client Processing in Manchester. The role involves reconciling settlement postings, managing client relationships, and ensuring excellent service delivery. Candidates should have strong client communication skills and a solid understanding of market settlements. Join a company that values innovation and offers competitive compensation and well-being programs.

Qualifications

• Experience in dealing with clients over the phone and via email.
• Proven track record of delivering excellent client service.
• Intermediate knowledge of Microsoft Office products.
• Understanding of UK and international market settlement.

Responsibilities

• Record and reconcile settlement postings and positions.
• Build relationships with external custodians and agent banks.
• Ensure settlement queries are accurately allocated.
• Monitor resolution of breaks and escalate issues as necessary.

Skills

Client service

Microsoft Office (Word, Excel, Access, Outlook)

Client communication

Team management

Reconciliation skills

SWIFT messaging

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Client Processing. This role is in Manchester.

Responsibilities

• Record and reconcile settlement posting and positions between our in house system and the real world
• Build strong and detailed System and Process knowledge to resolve complex reconciliation issues between systems.
• Ensure all settlement queries are accurately allocated and responded to
• Review and publish settlement fails and reconciliation reporting showing excellent attention to detail and foresight
• Build and maintain good relationships with various external Custodian, Agent Banks, CSD’s and CCP’s
• Work closely with internal teams to provide excellent client service
• Foster good internal relationships to ensure that issues are dealt with timely and accurately
• Monitor resolution of breaks and challenge and escalate when necessary
• Completing root cause analysis of errors within settlements departments to identify appropriate solutions
• Cross train other team members as required to ensure full task coverage
• Demonstrate Risk Management awareness and elevate accordingly
• Understand and monitor the department operational controls and procedures to keep up to date
• Provide administration functions such as Mailbox management & data collation
• Ensuring that training materials and matrices are kept up to date in all aspects of the role
• Proactively seek opportunities to improve processes
• Positively adapt to change in Systems or processes
• Manage team resourcing
• Work on functional changes through project streams, feeding back detail to management
• Provide MI on key metrics around settlements life cycle and supporting tasks
• Complete work review and approvals

Qualifications

• Experience in dealing with clients over the phone and written (email)
• Proven track record of delivering excellent client service
• Ability to adapt to change and use initiative to overcome challenges
• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)
• Understanding of UK and International market settlement required
• Use of SWIFT messaging software required
• Ability to reconcile complex movements in cash and stock against local agents
• Experience in managing and running a team of people
• Ability to compile and track management information

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.