Senior Solutions Engineer, ITSM/ESM

Atlassian; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Senior Solutions Engineer ITSM/ESM in the UK. In this role, you will engage with enterprise customers, deliver compelling presentations, and work closely with sales teams to ensure successful outcomes. Ideal candidates have 4+ years of experience in a pre-sales capacity and a strong understanding of ITSM/ESM. This job offers remote flexibility and a collaborative environment.

Benefits

Health and wellbeing resources

Paid volunteer days

Support for family and local community

Qualifications

• 4+ years of experience in a pre‑sales or consulting role.
• Proven track record of delivering successful outcomes with enterprise customers.
• Deep knowledge of ITSM/ESM or AI capabilities.

Responsibilities

• Drive the customer journey by collaborating with cross-functional teams.
• Assess client pain points and map business requirements to Atlassian capabilities.
• Deliver presentations, demonstrations, and proof of concepts.
• Align account plans with sales management for customer outcomes.

Skills

Customer-focused approach

Ability to deliver compelling presentations

Strong relationship-building skills

Understanding of ITSM/ESM domain

Ability to work independently and in teams

Job description

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Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the UK.

We're looking for a (Senior) Solutions Engineer ITSM/ESM to expand our growing business and team in UKI. Our Solutions Engineers are accustomed to solving our customer's hardest problems and closing our largest enterprise deals. In this role, you'll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian's customers. You'll strategise on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you're a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Responsibilities

In this role, you will:

• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
• Work with product management to advance Atlassian's product line and provide customer feedback

Qualifications

More about you

We're looking for a dynamic, collaborative team member supporting the Atlassian values. Ideally you have 4 or more years of experience interacting with enterprise customers in a pre‑sales or consulting capacity. You also have a proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You preferably have a deep knowledge and understanding of the ITSM/ESM domain, or AI capabilities related to service management. You have been working extensively with the market in the UKI. You're equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh