Senior Solutions Consultant

Index Exchange, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental & vision plans

Equity packages

Parental leave & wellbeing

Job summary

Index Exchange is seeking a Principal Solutions Consultant to advance best practices for integrating and monetizing OMNI channel supply. You will work in a cross-functional team to build standards for integrations, partner collaboration, performance optimization, and benchmarking for Index’s growing OMNI Channel business.

Experience with Video (CTV), VAST/SSAI, and server-to-server integrations is essential.

Qualifications

• 7+ years' experience in Ad-Tech in a Senior Technical role.
• Deep knowledge of video advertising formats (VAST, VMAP) and CTV monetization.
• Strong cross-functional collaboration and client-facing communication.

Responsibilities

• Become Index’s SME for technical integrations and best practices.
• Lead cross-functional groups to improve onboarding and performance.
• Regularly test client integrations to meet KPIs and benchmarks.
• Act as consultant to strategic OMNI Channel partners with tailored solutions.
• Develop a deep technical understanding of Index product offerings for experimentation and new features.
• Maintain awareness of industry trends and document updated best practices.
• Escalate technical issues and define playbooks for internal/external teams.
• Collaborate with developers to build tools improving efficiency and troubleshooting.

Job description

About Index Exchange:

Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.

With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Central Operations organization at Index is a global group of innovative technologists who sit at the intersection of product, engineering, operations, sales, and Technical Account Management. This unique perspective creates an opportunity for our teams to influence our internal best practices, and dive into new and unknown territories which help cascade learnings and best practices to the rest of the organization.

We are looking for a Principal Solutions Consultant to advance our best practices for integrating and monetizing OMNI channel supply. In this role You will be responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for Index Exchanges growing OMNI Channel business. This is an exciting time to join Index as we continue to help shape the future of the programmatic marketplace.

If you have experience within Video (especially CTV), enjoy a fast-paced environment full of interesting challenges, and want the opportunity to create innovative solutions to help some of the largest media owners and distributors monetize their digital content, then this role is the right fit for you.

What we’re looking for:

• Video Expertise: You have an exceptionally good understanding of instream & outstream video ad serving, in addition to the CTV advertising ecosystem. You are deeply knowledgeable about Video and OMNI channel formats, and for CTV understand the different integrations and how monetization works within VAST Tags & S2S supply paths. You are familiar with streaming video and distribution (HLS, DASH), understand SSAI, transcoding, VAST/VMAP, and how ad podding works and functions in both single bid and multi-bid scenarios. You are curious in nature and take interest in understanding the latest trends in the Video & streaming media space with an interest in learning about emerging technologies.
• Customer Focused: You will use your knowledge of the programmatic advertising ecosystem and your expertise in Index’s offerings to uncover opportunities for new and existing partners to increase revenue and drive greater demand. You are comfortable handling complex technical questions and are familiar with resolving technical issues unique to Video on your own. You are tenacious at finding new and creative ways to solve technical challenges and can communicate clearly with customers' complex concepts and solutions.
• Collaborative: Index prides itself on collaboration and knowledge sharing to positively impact the success of our customers. You partner effectively with cross-functional teams to launch new products and capabilities, implement new operational processes, and generate insights to improve the customer experience and our OMNI Channel offering. You contribute to the culture of learning and growth at Index by participating in regular knowledge share sessions to both teach and learn new strategies for optimizing customer performance.
• Results Driven: You thrive in an extremely fast-paced, demanding, and results-driven environment with a laser focus on delivering against Internal and external objectives.

Here’s what you’ll be doing:

• Become Index’s Subject Matter Expert focused on Improving and implementing new standards and best practices for our technical integrations (pre-bid, Server-side integrations, SSAI, PBS Vast Tags etc.)
• Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings
• Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.
• Serve as a consultant to our most strategic OMNI Channel partners and provide solutions to address their business challenges, objectives, and identify opportunities.
• Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release and development, and building of new features.
• Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly.
• An escalation point of contact for our internal teams for technical issues, product related questions, and implementation best practices
• Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product offerings.
• Working with our developers to build new tools to improve operational efficiency and troubleshooting.

Here’s what you need:

• 7+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role
• Experience integrating CTV & Video partners through VAST TAG and/or server to server integrations (like Publica, Freewheel, Spring Serve)
• Advanced knowledge of instream and outstream video advertising formats, ad rendering methodologies (VAST, VPAID, VMAP, MRAID) and the respective player nuances
• Advanced knowledge of CTV programmatic advertising, SSAI process, identity protocols, and integration methodologies (OpenRTB, IFA, Prebid Server)
• Experience with Internet protocols (IP, HTTP) and network traffic inspection tools (Charles Proxy, Proxyman, Fiddler).
• Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.
• Advanced problem solving, critical thinking, and analytical skills.
• Ability to learn and scrape KAFKA topics and parse Audit log data.
• Experience managing large projects with multiple cross functional stakeholders in different global regions.
• Advanced presentation and communication skills
• Ability to think creatively, and outside the box

Nice to Have:

• Management experience
• Familiarity with Kafka and other data streaming technologies a plus
• Familiarity with BI (Business Intelligence) tools like Looker and Redash
• Highly motivated self-starter with a persuasive and success-driven personality
• Understanding Kubernetes
• Automation and scripting experience

Why you’ll love working here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AIDisclaimer

Automated tools including artificial intelligence may be used toassistin screeningandassessingapplicants for this role. All hiring decisions involve human review.

Vacancy Status

This posting is for an existing vacancy.