Senior Solutions Architect: AI Integrations & Security (Hybrid)

Intercom; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading customer service technology provider is seeking a Senior Engineer to help businesses optimize their use of Intercom and its AI capabilities. This role requires extensive experience in solutions architecture and a strong technical background in APIs and automation. You will work closely with customers to ensure successful deployments and provide ongoing support to maximize their investment. The position offers a competitive salary, equity, and a supportive hybrid work environment.

Benefits

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off

Paid Parental Leave Program

Qualifications

• 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
• Strong technical expertise in APIs, integrations, and automation frameworks.
• Deep understanding of AI-driven automation and customer support technologies.

Responsibilities

• Assist customers in optimizing Intercom and Fin for successful deployments.
• Advise on integrations and connect Fin with existing tech stacks.
• Lead technical discovery sessions to assess customer requirements.

Skills

Technical expertise in APIs

Integrations

Automation frameworks

AI-driven automation

Problem-solving skills

Excellent communicator

Education

6+ years in Solutions Architect or similar role

Tools

Intercom or similar customer support platforms

Job description

A leading customer service technology provider is seeking a Senior Engineer to help businesses optimize their use of Intercom and its AI capabilities. This role requires extensive experience in solutions architecture and a strong technical background in APIs and automation. You will work closely with customers to ensure successful deployments and provide ongoing support to maximize their investment. The position offers a competitive salary, equity, and a supportive hybrid work environment.