Senior Software Support & Escalation Manager

Oxford Instruments GmbH; Severn Beach; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Flexible benefits package

Job summary

Oxford Instruments GmbH is seeking a permanent Software Customer Service Manager in Severn Beach, Bristol. This role serves as a primary liaison between field service engineers and software engineering teams, ensuring quick resolution of technical challenges and driving continuous improvements. Candidates must possess a background in Software or Computing, have semiconductor experience, and demonstrate excellent communication skills. The position offers benefits like 25 days annual leave, private healthcare, and a flexible benefits package.

Qualifications

• Experience with complex systems and software diagnostics.
• In-depth knowledge of software interfacing and hardware schematics.
• Ability to communicate with diverse customer backgrounds.

Responsibilities

• Provide software expertise and support to field engineers.
• Lead incident commands during severe software issues.
• Monitor critical field installations and provide training.

Skills

Semiconductor/advanced manufacturing experience

Log analysis and diagnostics

Software-hardware integration

Windows Software knowledge

C#, .NET Core and WPF framework

SQL (MySQL)

Azure DevOps

TCP/IP, UDP, Modbus protocols

Education

Apprenticeship and/or Degree in Software or Computing

Tools

Remote diagnostic tools

PLC programming

Job description

Oxford Instruments GmbH is seeking a permanent Software Customer Service Manager in Severn Beach, Bristol. This role serves as a primary liaison between field service engineers and software engineering teams, ensuring quick resolution of technical challenges and driving continuous improvements. Candidates must possess a background in Software or Computing, have semiconductor experience, and demonstrate excellent communication skills. The position offers benefits like 25 days annual leave, private healthcare, and a flexible benefits package.