Senior Software Support Engineer

Fyre Global Ltd; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology firm in Cambridge is seeking a Senior Software Support Engineer to join their engineering team. The role involves troubleshooting complex software issues, writing code in C++, and working closely with customers in the radar and sensor systems domain. Ideal candidates will have a background in CUAS or similar fields and be comfortable in a collaborative environment. Attractive opportunity for hands-on engineers wanting to make a significant impact.

Qualifications

• Background in CUAS, radar, or sensor systems.
• Confident in debugging and solving technical issues.
• Comfortable working with technical customers.

Responsibilities

• Support customers with complex software issues.
• Write and debug code to solve engineering problems.
• Integrate products into customer systems.

Skills

Troubleshooting

Technical Support

C++ Programming

Customer Interaction

Tools

C++

C#

Job description

Senior Software Support Engineer - CUAS / Radars / Sensor Systems - Cambridge

Are you a hands-on engineer who loves solving deep technical problems and becoming the go-to expert in your field? Maybe you've reached a point within Software Development where you fancy a bit of a change, but staying technical? This is a great opportunity to join a small, highly skilled engineering team working on radar and sensor data processing systems used across defence and CUAS applications. It's not your typical “support” role – you'll be writing code, troubleshooting complex integrations, and working directly with other engineers who speak your language. You'll get to build long-term product knowledge, technical depth, and genuine expertise in a niche but fascinating domain.

What you'll be doing:

• Acting as a technical expert, supporting customers with complex software and system issues.
• Writing and debugging code in C++ (and sometimes C#) to solve real engineering problems (specific C++ and C# experience isn't required, as you'll learn the products in the position itself – as long as you have a programming background).
• Helping customers integrate products into their systems and advising on technical best practices.
• Working closely with internal teams to improve documentation and feed back product insights.
• Building deep knowledge in radar and sensor data processing over time.

Essential skills:

• Background in CUAS, radar, or sensor systems.
• Confident debugging, troubleshooting, and solving complex technical issues.
• Comfortable working with technical customers in a support or applications role.
• Happy working onsite in a small, collaborative engineering environment.
• Self-sufficient, pragmatic, and keen to develop long-term expertise.

Desirable skills:

• Strong hands-on experience in C++ (C# / .NET experience a plus).
• Experience with .NET / C#, embedded systems, or DevOps.
• Background in physics, maths, geospatial, or defence-related sectors.
• Prior customer-facing or pre-sales engineering experience.
• Proven track record of long tenure and technical depth in previous roles.

If you enjoy deep technical work and want a role where your engineering skill genuinely matters, hit apply. And if you're not completely sure but it sounds interesting – apply anyway. Let's have a chat.