Senior Software Engineer - Customer Experience Platform

Hopper; Remote; GBP 50,000 - 70,000; Full time

Job summary

A technology company is seeking a skilled software engineer to design and improve backend and full-stack systems. The successful candidate will collaborate with cross-functional teams to deliver scalable APIs and microservices that enhance customer self-service. Requirements include over 3 years of software engineering experience, a strong background in distributed systems, and familiarity with cloud infrastructure. This position supports remote work, fostering a collaborative environment focused on cutting-edge technologies.

Benefits

Opportunity for career advancement

Work remotely

Collaborative environment

Qualifications

• 3+ years of experience in software engineering, especially with large-scale distributed systems or customer-facing applications.
• Strong technical background in modern frontend and backend development.
• Experience designing and maintaining RESTful APIs and microservices.

Responsibilities

• Design and improve backend and full-stack systems for customer self-service.
• Develop scalable APIs and microservices for post-booking journeys.
• Collaborate with product and design teams to enhance customer experiences.

Skills

Software engineering experience

Distributed systems

APIs development

Cloud infrastructure

Collaborative communication

Tools

PostgreSQL

MySQL

AWS

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Collaborative environment with cross‑functional teams
• Direct impact on enhancing customer experiences and agent efficiency
• Involvement in cutting‑edge technologies such as AI and conversational systems

What to Expect (Job Responsibilities)

• Design, build, and improve backend and full‑stack systems for customer self‑service and internal tools
• Develop scalable APIs, microservices, and orchestration logic for post‑booking journeys
• Collaborate with product, design, AI, and operations teams to deliver streamlined customer experiences
• Integrate with external systems to support internal use cases and partner deployments
• Own features end‑to‑end, from design through implementation and monitoring

What is Required (Qualifications)

• 3+ years of experience in software engineering, especially with large‑scale distributed systems or customer‑facing applications
• Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience in designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
• Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross‑functional teams

How to Stand Out (Preferred Qualifications)

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, contact center, or workflow automation tools
• Familiarity with React, TypeScript, or modern frontend frameworks
• Experience integrating with external systems like telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.