Senior Social Commerce Specialist

QVC; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Senior Social Commerce Specialist to lead operations on TikTok Shop and manage paid social activity across platforms. This hybrid role requires experience in social commerce, strong collaborations with external partners, and the ability to manage multiple projects. The ideal candidate will possess excellent communication skills and a growth mindset, contributing to innovative strategies to enhance revenue and engagement on live shopping platforms.

Benefits

Competitive compensation

Paid time off

Employee assistance program

Qualifications

• Experience with social commerce and digital campaign management.
• Operational skills and ability to manage multiple priorities.
• Excellent relationship-building and communication abilities.

Responsibilities

• Lead daily operations of TikTok Shop as the main contact.
• Oversee paid social activity on Meta and YouTube.
• Collaborate with external partners to maximize performance.

Skills

Social commerce experience

TikTok Shop operations

Campaign planning

Communication skills

Team collaboration

Performance analysis

Leadership qualities

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• We're looking for a Senior Social Commerce Specialist for QVC UK. You'll be the operational lead on TikTok Shop, Meta & YouTube shopping activity, as part of the social commerce strategic initiative, driving revenue, engagement and awareness on the live shopping platform.

Where You'll Work

• This role is hybrid and will require you to be onsite at Chiswick Park, West London. 2 days per week (onsite days are predetermined and standard across the company).

What You'll Do

• You will lead the daily operations of TikTok Shop. Being the main contact, you will work with TikTok account managers. You will also ensure QVC UK is well‑positioned for all TikTok Shop events and opportunities.
• You'll be responsible for the paid social activity on Meta and YouTube.
• You'll plan and implement all GMV Max and paid social campaigns on TikTok, driving KPIs including revenue, engagement, new customer acquisition, repeat shop rate, ROAS and TikTok Shop Score.
• You will collaborate with affiliate creators, influencers, external relations and digital trading teams to maximise product performance and event success.
• You will oversee the Social Commerce Assistant, nurturing their growth and expertise in a supportive and empowering way.
• You'll stay ahead of emerging live social shopping platforms, learning and implementing new initiatives as QVC UK tests them (e.g. YouTube, eBay).
• You will work with the Social Commerce Lead and Social Media Manager to implement strategy and deliver results.

What You'll Bring

• You will have experience with social commerce, live shopping or digital campaign management, with hands‑on TikTok Shop experience.
• You will have operational skills with experience delivering results at pace and managing multiple priorities.
• You have excellent relationship‑building and communication skills, with the ability to collaborate across teams and with external partners.
• You have a growth mindset, resilience and experience with learning new platforms and approaches.
• You have experience in campaign planning, performance analysis and reporting on KPIs.
• Leadership qualities that align with QVC's values: you empower others, foster inclusivity and drive innovation.

Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Total Rewards

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.