Senior Shift Team Member, fixed term Contract until 31st March 2026 (full time-38 hours)

St Martins; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading support organization in Norwich is seeking a Senior Shift Team Member to provide trauma-informed care to homeless individuals. The role includes working flexible hours, offering support in various projects while being part of a dedicated team. Ideal candidates will have experience with vulnerable groups and a passion for making a difference. This full-time position comes with extensive training and benefits.

Benefits

Up to 29 days holiday

Personal development programme

Employee Assistance Programme

Access to discounted services

Salary sacrifice schemes

Qualifications

• Experience supporting people with poor mental health or addictions.
• Ability to work with vulnerable populations effectively.
• Demonstrated adaptability in challenging situations.

Responsibilities

• Provide trauma-informed support to homeless individuals.
• Work collaboratively across various projects.
• Participate in a comprehensive training program.

Skills

Emotional resilience

Flexibility

Empathy

Confidence

Tenacity

Job description

This is a fixed term, full-time contract until 31st March 2026, 38 hours per week.

We have a full-time vacancy (fixed term contract) for a Senior Shift Team Member, shift work including weekends and sleep in shifts (£70.47 per sleep in shift).

The main purpose of the job is to understand and work with adults who may have experienced trauma linked to homelessness, addiction, mental or physical health needs, family breakdown, criminal activity and other disadvantages.

The post holder will be part of a team providing person centred and trauma informed support to single homeless people living within homeless services accommodation.

You will be working across these four projects:

• The Somewhere Safe to Stay Hub
• Bishopbridge House
• Dibden Road Hostel
• St Martins House

We are looking for:

• Someone with the passion and drive to support anyone finding themselves in this situation.
• Evidence of emotional resilience and tenacity to provide support, even when faced with resistance.
• Experience of supporting people who have poor mental health, addictions or who are ex‑offenders.
• Ability and willingness to be flexible.
• Someone to demonstrate confidence, adaptability and conscientiousness, have empathy with the people we support and the determination to make a difference.
• Senior Shift Team member

You can expect:

• A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law.
• You will have a personal development programme tailored to your interests within our field of work.
• Up to 29 days holiday and from your first day an additional ‘birthday’ holiday to be taken in your birthday month.
• Employee Assistance Programme (EAP) – that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life’s issues or problems. Including up to 6 sessions of face‑to‑face, telephone or online counselling, per issue, per year, including CBT.
• We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world.
• Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non‑cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones.
• Access to discounted products and services, including: ‘Blue Light’ discount card, wellbeing platform, Pension scheme and life assurance.

• Our Values and Mission

For further information on the role, please contact Billy Thornton on 01603 666563 or Alex Burzec on 01603 677581.

CLOSING DATE: 11th November 2025