Senior Services Manager

Home Group; Heckmondwike; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading care provider in England is seeking a Senior Services Manager to lead and inspire teams in delivering person-centered services. Applicants should possess strong people skills, a passion for advocacy, and management experience in supported or care environments. The position offers a salary of £28,174 to £30,804 per annum, along with 34 days annual leave and a range of excellent benefits. Join us in making a real difference in the lives of our residents.

Benefits

34 days leave, including bank holidays

Paid time off for volunteering

Matching pension contributions of up to 7%

Health cash plan covering dental and optical

Career development and training package

Excellent benefits including discounts

Qualifications

• Experience managing supported or care environments is desirable.
• Proven ability to motivate and challenge behaviors aligned with values.
• Passion for advocacy and supporting customer growth.

Responsibilities

• Lead and inspire the team to deliver person-centered services.
• Ensure safeguarding standards compliance as Safeguarding Lead.
• Manage contracts, budgets, KPIs, and stakeholder relationships.

Skills

Strong people skills

Understanding of customer circumstances

Experience in people management

Job description

Senior Services Manager

Salary £28,174 to £30,804 per annum plus cash Health Plan and on‑call shift payment of £14.30 per session

Permanent, Full Time (37.5 hpw)

West Yorkshire – Ravensthorpe, Mirfield and Batley

We can’t offer a CoS for this role

Home, a place where you belong

Lead with purpose across Queen Street (7 beds), Calder House (6 beds) and Batley, where you’ll inspire teams, support residents to thrive, and be welcomed by colleagues who make you feel at home (with brilliant cooking often on the table).

What you’ll do

• Lead, coach, and inspire your team to deliver person‑centred services, measured through KPIs, surveys, and performance outcomes.
• Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
• Oversee health and safety checks, risk assessments, and accurate service records.
• Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
• Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on‑call cover.
• Use technology confidently for planning, training, record‑keeping, and team collaboration.

Why join us

This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly care. Be part of one of the Uk’s top 10 Great Places to Work!

You have

• Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.
• A deep understanding of customer circumstances and a passion for advocacy.
• Experience of managing supported or care environments; experience in housing management is desirable
• Experience in people management, including managing multiple services and / or managers.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• A vehicle insured for business use (mileage reimbursed).
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail].