Senior Services Consultant

HubSpot; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking a Senior Services Consultant to guide clients in implementing HubSpot's solutions for long-term success. In this role, you will recommend strategies for complex customers, diagnose needs based on their objectives, and build strong relationships with executive teams. The ideal candidate has a consultative approach, deep SaaS implementation expertise, and a strategic mindset. This position offers flexibility with hybrid or remote work options.

Qualifications

• Strong business and technical acumen.
• Ability to influence customer purchase decisions.
• Experience driving value conversations to executive teams.

Responsibilities

• Recommend implementation approach for HubSpot's upmarket customers.
• Diagnose customer needs based on business objectives.
• Create customized implementation plans.

Skills

Fluency in English

Customer-first mindset

Consultative approach to problem-solving

Implementation expertise with complex SaaS software

Experience helping customers drive organizational change

Excellent oral and written communication skills

Strategic mindset

Detail-oriented project management skills

Strong technical aptitude

Job description

As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.

In This Role, You’ll Get To

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot :
• Diagnose customer need based on business objectives and technical requirements
• Create customized implementation plans and recommend services and / or Solutions Partners based on customers' unique needs
• Work directly with the customer or partner to define resource needs
• Establish clear milestones, project plans, and timelines for execution
• Present plans to the customer's Executive team
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
• Build relationships with accredited Solutions Partners to :
• Enhance quality of recommendations
• Contribute to partner development by providing feedback directly and through PDMs
• Enhance effectiveness of partner accreditations
• Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects

This role is open in Ireland and the UK, for hybrid or remote work.

We Are Looking For People Who

• Have fluency in English
• Have a customer first mindset and a consultative approach to problem solving
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
• Have experience helping customers drive organizational change
• Have experience driving value conversations to executive teams
• Have excellent oral and written communication skills
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
• Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
• Are very detailed-oriented and have strong project management skills
• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us.

At HubSpot, we value both flexibility and connection. Remote employees are encouraged to build strong connections with their team.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - HubSpot's Career Diversity page.

India Applicants : HubSpot India's equal opportunity policy.

About HubSpot

HubSpot (NYSE : HUBS) is an AI‑powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most : customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer‑obsessed, and win together. Our culture is grounded in four commitments : Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award‑winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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