Senior Services Account Executive

ServiceNow; Staines-upon-Thames; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading software company is seeking a Service Account Executive to drive service sales and support customer success. The ideal candidate will have at least 12 years of services sales experience within a SaaS organization and a proven track record of exceeding sales targets. Responsibilities include developing a sales strategy, collaborating with account teams, and creating new service opportunities. This position requires strong communication skills and the ability to manage relationships with executives.

Qualifications

• Minimum of 12 years of previous services sales experience.
• Must have a focus on new account sales.
• Demonstrable track record of achieving sales targets.

Responsibilities

• Collaborate with software sales account teams.
• Develop and execute a services sales strategy.
• Proactively create new Services opportunities.
• Create pipeline and manage forecasting process.
• Act as a trusted advisor to customers.

Skills

12 years of services sales experience

SaaS software experience

New account sales focus

Relationship management

Strong communication skills

Operational management

Job description

Overview

This role is part of the Customer Excellence Group team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners. As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our product implementation services. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

Responsibilities

• Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Implementation Services opportunities
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Qualifications

• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Existing relationships in large enterprise accounts a plus
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command - managing end-to-end franchise
• Travel up to 50% (depending on geography/region)
• Right to work in the country you have applied to