Senior ServiceNow Transformation & Advisory Consultant Role

Infosys Consulting; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global management consulting firm in London is seeking a ServiceNow Transformation & Advisory Consultant to optimize critical business workflows. This role involves leading end-to-end transformation projects in collaboration with clients, requiring extensive ServiceNow experience and excellent consulting skills. Candidates should possess strong stakeholder management and analytical abilities, and must be certified in relevant ServiceNow modules. Join a dynamic team and elevate your consulting career.

Benefits

Industry-leading compensation and benefits

Top training and development opportunities

Qualifications

• 5+ years of experience in ServiceNow implementation and advisory roles.
• Minimum of 5 years dedicated consulting experience.
• Exceptional stakeholder management skills.

Responsibilities

• Provide expert advice on process optimization using ServiceNow.
• Lead the design and delivery of ServiceNow solutions.
• Cultivate trusted advisor relationships with clients.

Skills

ServiceNow expertise

Stakeholder management

Analytical thinking

Problem-solving

Communication (C2)

Education

ServiceNow Certified System Administrator (CSA)

Two (2) ServiceNow Certified Implementation Specialist (CIS)

Tools

Agentic AI (Now Assist, GenAI)

Service Order Management (SOM)

Configuration Management Database (CMDB)

Customer Service Management (CSM)

HR Service Delivery (HRSD)

Job description

Overview

About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn\'t just about implementation; it\'s about reinventing possibilities, challenging norms, and driving real business outcomes. If you\'re an ambitious consultant with a passion for innovation and client impact, we want you on our team.

About your role

As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You\'ll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients\' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.

Your role will Include

• Strategic Advisory:Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
• Outcome-Driven Delivery:Leading the design and delivery of ServiceNow solutions that directly enable clients\' strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Industry Expertise:Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
• Client Partnership:Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting\'s objective to be their go-to partner.
• Practice Building:Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development:Supporting bid responses and identifying new opportunities to expand our impact with clients.

• ServiceNow Mastery (5+ years required):Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
• Preferred Module Specializations:Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations.
• Consulting Acumen:A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Certifications that Set You Apart:
• Required:ServiceNow Certified System Administrator (CSA).
• Highly Preferred:At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
• Project Leadership:Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications:PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change:Experience in managing organizational change and driving adoption for technology transformations.
• Desired Certifications:PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation:Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills:Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility:Willingness to travel to client sites as required.

Given that this is just a short snapshot of the role we encourage you to apply even if you do not meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page. Within Europe, we are recognized as one of the UK\'s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on Germany\'s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We\’d love to hear from you.... Apply today!