Senior ServiceNow Developer-HRSD

Nelson Frank; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tech consulting firm is seeking a passionate ServiceNow HRSD Developer to enhance HR solutions improving the employee experience. This role requires strong hands-on experience in developing ServiceNow HRSD solutions, with proficiency in JavaScript and ServiceNow scripting. The successful candidate will be responsible for designing and configuring HR service delivery capabilities, delivering high-quality solutions, and integrating systems to support efficient HR processes. This is a key role in a forward-thinking environment in the City of London.

Qualifications

• Strong hands-on experience developing ServiceNow HR Service Delivery solutions.
• Practical experience with HR Case Management, ESC, Lifecycle Events, and Knowledge Management.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.

Responsibilities

• Build impactful HRSD solutions to improve employee experience.
• Configure and enhance ServiceNow HR Service Delivery capabilities.
• Deliver high-quality technical solutions using JavaScript and Glide API.
• Create user-friendly experiences using Employee Service Center.
• Integrate ServiceNow with HR and enterprise systems.

Skills

JavaScript

HR Case Management

Employee Service Center

API-based integrations

Problem-solving

Tools

ServiceNow

Flow Designer

IntegrationHub

Job description

Shape the future of employee experience with ServiceNow!

We're looking for a ServiceNow HRSD Developer who's passionate about building intuitive, secure, and scalable HR solutions that truly improve the employee experience. In this role, you'll use the power of the ServiceNow platform to simplify HR processes, modernise employee services, and support key moments across the employee lifecycle-from onboarding to career transitions.

You'll work closely with HR leaders, architects, and delivery teams to turn real business challenges into elegant technical solutions, all while following ServiceNow best practices and contributing to a growing, forward-thinking platform.

What You'll Be Doing

• Build impactful HRSD solutions
  • Design, configure, and enhance ServiceNow HR Service Delivery capabilities including:
    • HR Case & Knowledge Management
    • Employee Service Center (ESC)
    • Lifecycle Events
    • Employee Onboarding & Transitions
  • Create smart, automated workflows that improve efficiency and employee satisfaction.
• Deliver high-quality technical solutions
  • Develop using JavaScript, Glide API, and Flow Designer.
  • Configure catalog items, record producers, HR services, business rules, UI policies, and client scripts.
  • Implement robust security controls (HR roles, ACLs, COEs) to protect sensitive employee data.
  • Support platform upgrades and continuous improvement initiatives.
• Create great employee experiences
  • Build modern, user-friendly experiences using Employee Service Center and UI Builder.
  • Design role-based dashboards and pages that are intuitive, accessible, and mobile‑ready.
• Integrate & optimise
  • Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub.
  • Support data migration, synchronisation, and data integrity across platforms.
• Collaborate & support delivery
  • Partner with HR stakeholders to understand requirements and translate them into effective solutions.
  • Support testing (UAT), troubleshoot issues, and contribute to documentation and governance.
  • Work in an Agile environment with a focus on quality, performance, and user experience.

Essential experience

• Strong hands‑on experience developing ServiceNow HR Service Delivery solutions.
• Practical experience with HR Case Management, ESC, Lifecycle Events, and Knowledge Management.
• Solid understanding of ServiceNow's data model, security model, and scoped applications.

Technical skills

• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with Flow Designer, IntegrationHub, and API‑based integrations.

Soft skills that matter

• Ability to translate HR needs into clear, scalable technical solutions.
• Strong communication and collaboration skills.
• Analytical mindset with a passion for problem‑solving and continuous improvement.

Nice to Have

• ServiceNow certifications (CSA, CAD, HRSD Implementation Specialist).