Senior Servicenow Consultant

Eligo Recruitment Ltd; Remote; GBP 60,000 - 85,000; Full time

Job summary

A leading recruitment agency is seeking a Senior ServiceNow Consultant to lead the implementation of ITSM and ITOM modules. This fully remote position requires 4+ years of experience in ServiceNow consultancy, strong JavaScript skills, and relevant certifications. Responsibilities include managing CMDB health, integrating with various tools, and ensuring best practices in platform governance. Join a team that values trust and modern tooling, free from mandatory office days.

Qualifications

• 4+ years of ServiceNow consultancy or high-level administration experience.
• Expert-level JavaScript programming with experience in HTML/CSS.
• Experience with Discovery, MID Servers, and Service Mapping.

Responsibilities

• Lead the design, configuration, and deployment of ServiceNow modules.
• Write clean, performant JavaScript and develop Service Portals.
• Own the health of the CMDB and configure Discovery schedules.
• Build and maintain robust integrations using IntegrationHub and APIs.
• Manage platform governance and ensure best-practice development.

Skills

ServiceNow consultancy

JavaScript (Glide API)

HTML & CSS for Portal work

Integration using REST/SOAP APIs

Consultative mindset

Education

Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) in ITSM or Discovery

Job description

Senior ServiceNow Consultant (Fully Remote) Permanent / Full-Time Core Focus: ITSM, ITOM, and Platform Architecture

The Role

We are looking for a hands‑on ServiceNow Consultant to drive the evolution of our platform. We don't just need someone to manage tickets; we need a builder who understands the "under the hood" mechanics of ServiceNow and can translate complex business requirements into elegant, scalable technical solutions. You will have total autonomy to work from home, with the support of our team remotely with in‑person meet ups available.

Key Responsibilities

• End‑to‑End Implementation: Lead the design, configuration, and deployment of ServiceNow modules (specifically ITSM and ITOM).
• Hands‑on Development: Writing clean, performant JavaScript, developing Service Portals, and creating sophisticated Workflows/Flow Designers.
• CMDB & Discovery: (High Priority) Owning the health of the CMDB. Configuring Discovery schedules, Service Mapping, and ensuring our infrastructure data (including Data Centre assets) is 100% accurate.
• Integrations: Building and maintaining robust integrations using IntegrationHub, Spoke, and REST/SOAP APIs to connect ServiceNow with tools like Flexera, SCCM, and Azure.
• Platform Governance: Managing clones, upgrades (keeping us on the "N-1" path), and ensuring best‑practice development to minimize technical debt.

Technical Requirements

• Experience: 4+ years of ServiceNow consultancy or high‑level administration experience.
• Certifications: Certified System Administrator (CSA) is a must. Certified Implementation Specialist (CIS) in ITSM or Discovery is highly preferred.
• Scripting: Expert‑level JavaScript (Glide API) and experience with HTML/CSS for Portal work.
• ITOM Knowledge: Proven experience with Discovery, MID Servers, and Service Mapping—essential for our infrastructure‑heavy environment.
• Consultative Mindset: The ability to tell a stakeholder "no" (and explain why a different out‑of‑the‑box approach is better for long‑term stability).

Why Join Us

Truly Remote: No "mandatory office days." We trust you to deliver from your home office. Modern Tooling: We are committed to staying current with the latest ServiceNow releases (Washington/Xanadu).

How to Apply

If you're a ServiceNow pro who loves building great products and hates unnecessary commutes, let's talk.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity