Senior ServiceNow Configuration Analyst

Financial Conduct Authority; City of Edinburgh; Hybrid; GBP 52,000 - 71,000; Full time

Job summary

A leading regulatory agency in the UK is searching for a Senior ServiceNow Configuration Analyst in Edinburgh. The successful candidate will manage configuration data models and contribute to continuous improvement initiatives. This role offers a competitive salary range of £52,400 to £71,000 and includes a 25-day annual leave plus bank holidays. Join us in shaping the future of finance services with a flexible, hybrid work model.

Benefits

25 days annual leave plus bank holidays

Non-contributory pension and life assurance

Private healthcare

35 hours of paid volunteering annually

Flexible benefits scheme

Qualifications

• Demonstrated experience in managing Configuration Management data models and service mapping.
• Hands-on experience working with ServiceNow CSDM & CMDB.
• Experience implementing governance controls to ensure data accuracy.

Responsibilities

• Champion the CMDB process by managing its backlog and supporting its growth.
• Manage BAU tickets ensuring data integrity and support service mapping.
• Contribute to continuous improvement initiatives within configuration management.

Skills

Configuration Management data models

ServiceNow CSDM & CMDB

Agile environments

Cloud infrastructure technologies

Data quality issues resolution

Excellent communication skills

Education

ITIL v4 or equivalent professional certification

Job description

Overview

Job title: Senior ServiceNow Configuration Analyst

Division: Data, Technology & Innovation
Department: Service Operations

• Salary: National (Edinburgh and Leeds) ranging from £52,400 to £71,000 and London £57,700 to £75,000 (salary offered will be based on skills and experience)

• This role is graded as: Senior Associate – Regulatory

• Your recruitment contact is Steve Christopher via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Data Strategy and Services team support providing central data services through the Data Front Door, setting best practice and supports the organisation on Data acquisition, quality remediation, management and sharing.

Role responsibilities

• Champion the CMDB process by managing its backlog, supporting its growth and keeping the Configuration Manager informed

• Manage BAU tickets with care, ensuring data integrity, supporting service mapping and enabling insightful analysis and reporting

• Chair governance forums and contribute to continuous improvement initiatives within configuration management

• Embed the CMDB Operating Model into Service Operations and ITSM practices to ensure seamless integration and alignment

• Build trusted relationships with Service Managers, Operational Resilience and ITSM teams, offering expert guidance and acting as deputy when needed

• Mentor junior colleagues through knowledge sharing and by fostering a supportive learning environment

• Support transformation efforts by helping shape the CMDB across the organization and engaging with senior leadership to promote a culture of authenticity and psychological safety

Skills required

Minimum:

• Demonstrated experience in designing and managing Configuration Management data models, service mapping and CMDB operations

• Hands-on experience working with ServiceNow CSDM & CMDB, including discovery, certification, deduplication and service mapping

• Prior experience contributing to Agile environments and problem-solving to support daily stand-ups and sprint goals

Essential:

• A recognised qualification such as ITIL v4 or an equivalent professional certification

• Solid understanding of cloud infrastructure technologies and their role in supporting service delivery

• Experience in implementing or supporting governance controls to ensure data accuracy, with the ability to identify opportunities for process improvement and automation

• Proficiency in identifying and resolving data quality issues across Configuration Items (CIs)

• Excellent communication and stakeholder management skills, with the ability to build strong relationships and engage effectively with senior stakeholders, internal teams and external partners

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Timeline:

• Job advert close: 9 November 2025 at 11:59pm

• CV Review/Shortlist: 10-11 November 2025

• First Interview: from 17 November 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.