Senior ServiceNow Business Analyst

Deutsche Bank; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Birmingham is seeking a Senior ServiceNow Business Analyst to join its team. The role involves acting as a Subject Matter Expert for ITSM processes, engaging with stakeholders, and supporting Agile methods in a dynamic environment. Candidates should have substantial experience in ServiceNow and excellent communication skills, with a competitive salary and benefits package offered.

Benefits

Hybrid Working

Competitive salary and non-contributory pension

30 days' holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits

Volunteering leave

Qualifications

• Significant experience of working in a dynamic IT environment as a ServiceNow Business Analyst.
• Proven experience in translating high-level requirements into technical stories.

Responsibilities

• Act as a Subject Matter Expert for ITSM processes and provide support to development teams.
• Liaise with Product Team and customers to identify solutions.
• Participate in demand request analysis.
• Support Agile ceremonies.
• Drive business strategy and team culture.

Skills

ServiceNow Business Analyst experience

In-depth knowledge of ITSM

Excellent communication skills

Agile environment experience

Problem-solving skills

Job description

Job Description

Job Title: Senior ServiceNow Business Analyst

Location: Birmingham

Corporate Title: Assistant Vice President

You will be joining Automation Platforms responsible for the strategy and development for the core, cross-technology ServiceNow Enterprise Platform utilized for IT Service Management, Integrated Risk Management as well as Hardware & Software Asset Management.

You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your key responsibilities

• Being a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog
• Supporting Agile ceremonies: Sprint planning, Daily stand-up, Show & Tell and Retrospectives
• Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture
• Accountable for Defect analysis and taking it to closure through collaboration with developers and architects

Your skills and experience

• Significant experience of working in dynamic IT environment as a ServiceNow Business Analyst
• ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage like ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or, ITAM (SAM, HAM)
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is essential
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

How we’ll support you

• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.