Senior ServiceNow Architect / Developer

IBM Computing; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading technology firm in the City of London is seeking an IBM Architect to help clients transform their businesses using ServiceNow solutions. The role involves defining project scopes, providing technical leadership, and advising clients on their ServiceNow roadmaps. The ideal candidate will have extensive experience in ServiceNow development and architecture, with strong communication skills in English. This position offers an opportunity to work in a collaborative and diverse environment.

Qualifications

• Extensive experience with ServiceNow processes and development.
• Experience with deploying ServiceNow ITOM, ITSM, IRM, or HRSD.
• Technical leadership in ServiceNow suite.
• Experience coordinating with integration owners.

Responsibilities

• Define technical requirements and solution architecture.
• Recommend solutions for business challenges.
• Execute system testing and training methods.
• Advisory on client roadmap for ServiceNow.
• Understand customer problems.

Skills

ServiceNow development experience

Designing workflows

System and user acceptance testing

Advisory on ServiceNow

Fluent English

Job description

Introduction

A career in IBM Consulting is rooted by long‑term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

As an IBM Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your role and responsibilities

Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.

• Understands client's business challenges and offering solution to address business needs.
• Recommend experience in designing workflows to implement business processes.
• Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods.
• Provides advisory to clients on their ServiceNow roadmap
• Actively participate in understanding customer problems.

Required technical and professional expertise

• Extensive ServiceNow development experience
• Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
• Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices.
• Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
• Experience coordinating with other process and integration owners
• Fluent and written English

Preferred technical and professional experience

• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
• Large program experience leading end-to-end architecture and design
• Experience helping customers deploy and see the value of the products they have purchased.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.