Senior Service Support Manager

NHS National Services Scotland; East Kilbride; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in East Kilbride is seeking an Assistant Service Manager to join their dynamic management team at University Hospital Hairmyres. The successful candidate will play a crucial role in operational and performance management while enhancing service delivery and patient care. Candidates should possess relevant qualifications and significant experience in clinical services and management within the NHS. This is a full-time, permanent position with a supportive work environment and excellent benefits.

Benefits

27 days annual leave

NHS Pension Scheme

Paid sick leave

Occupational health services

Qualifications

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.
• Significant experience of working within a clinical service at a senior level delivering service change.
• Proven experience in achieving significant service improvement in a complex environment.

Responsibilities

• Support the Service Manager and Management Team in operational management.
• Provide guidance on service redesign and improvement initiatives.

Skills

Expert understanding of clinical best practices

Service improvement techniques

Education

Degree in relevant discipline

Job description

The Role

An exciting opportunity has arisen for an Assistant Service Manager post within University Hospital Hairmyres.

The successful candidate will work as key member of the Management Team supporting the Service Manager and the Management Team in the operational and performance management of the Service.

They will also make recommendations to the service and provide guidance to staff on service redesign and improvement initiatives in line with NHS Lanarkshire’s strategic objectives.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

Knowledge

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.

Experience

• Significant experience of working within a clinical service at a senior level delivering service change.
• Significant experience of working at a senior management level within the NHS.
• Proven experience in achieving significant service improvement in a complex environment.
• Demonstrable experience of managing complex relationships to achieve and deliver service change.
• Proven experience of successful programme management.
• Significant demonstrable experience in the alignment of governance compliance as a pre requisite requirement within service improvement.

Skills

• Expert understanding of a range of clinical best practice and service improvement techniques and methodologies.

It would be great if you also have

• Evidence of management education and training
• Demonstrable knowledge of budget management and business planning
• Knowledge of unscheduled care

Contract type

Permanent

Full time

37 hours

Location

This role will be based in Acute Services within University Hospital Hairmyres.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you're looking to find out more, then we would love to hear from you!

Informal enquiries regarding this post will be welcomed by Erin McEwan, Deputy Director of Hospital Services and Service Manager for Emergency Medicine via email – [e-mail] or via telephone – 01355584144

For enquiries regarding the application form or recruitment process, please contact Marion Bisset, Recruitment Administrator on [e-mail].

(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.