Senior Service Manager - Halton, Liverpool, Manchester

The Medaille Trust; Manchester, Liverpool, Liverpool City Region; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading support organization in the UK is seeking an experienced Senior Service Manager to oversee Safe House accommodation for survivors of modern slavery. You will manage staff and ensure quality assurance measures are in place. Applicants should have experience working with vulnerable adults and hold a relevant diploma. This role includes responsibilities on evenings and weekends as needed.

Qualifications

• Experience working with vulnerable adults in a risk-associated environment.
• Valid driving licence and own vehicle available for business purposes.

Responsibilities

• Supervise the production of support plans and update records.
• Prepare clients for exit, repatriation, and resettlement.
• Manage staff and oversee team performance.

Skills

Experience working with vulnerable adults

Strong administration and IT skills

Health and safety awareness

Education

Diploma in Management / Health and Social Care (Adults)

Job description

Location

BASED IN HALTON, LIVERPOOL, MANCHESTER

Recruitment Notes

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We run ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. Our work includes raising awareness, providing preventive measures in source countries and supporting survivors to engage with the legal system to secure convictions against their perpetrators.

About the Job

We are seeking a confident and experienced Senior Service Manager with a wide range of skills and a ‘can do’ approach. The Senior Service Manager will oversee Safe House accommodation across three potential services for survivors of modern slavery and their potential dependents.

Responsibilities

• Supervise the production of support plans, updating records accurately and reporting key changes.
• Prepare clients for exit, repatriation and other resettlement plans.
• Work with the Safehouse Project Manager to ensure all quality assurance measures are in place, such as CQC, QMF, safeguarding audits and internal audits.
• Manage staff, carry out line‑management supervision and oversee team performance.
• Work Monday to Friday with evening and weekend shifts as required, including on‑call rota duties.

Qualifications

• Experience working with vulnerable adults in a risk‑associated environment.
• Diploma in Management / Health and Social Care (Adults) or equivalent qualification.
• Strong administration, IT skills and health and safety awareness.
• Valid driving licence and own vehicle available for business purposes.

Application Process

Submit a completed Medaille Trust Application Form (downloadable from the vacancies page) by uploading it to the ‘Other Document Upload’ button. Applications will be reviewed as they are received; early applications are strongly encouraged.

The closing date for this role is 26 November 2025 at 10:00 A.M. The interview will take place w/c 1 December 2025.

How to apply: https://www.Medaille-trust.org.uk/vacancies

Contact: [e-mail]

Application subject to satisfactory Disclosure & Barring Service checks.