Senior Service Manager

Babcock Mission Critical Services España SA.; Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading defense services provider in the UK is seeking a Senior Service Manager to manage military satellite communications systems. Candidates should have a strong background in service management and be familiar with ITIL. The role offers a hybrid work model and a competitive salary with excellent development opportunities and benefits.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Special paid leave for reservists

Holiday Trading option

'Be Kind Day' for volunteering

Employee assistance programme

Responsibilities

• Drive continuous improvement based on customer feedback and satisfaction surveys.
• Manage financial performance of the service portfolio with finance partners.
• Facilitate communication between service delivery, support teams, and client representatives.
• Lead a delivery team focused on delivering Skynet services in a Special Tasks environment.
• Define long-term strategy for the domain aligned with business goals.

Skills

Service Delivery / Management experience

Understanding of commercial or satellite communications

Familiarity with ITIL V3 or V4

Background in service management

Experience within a military contract environment

Exposure to operational satellite communications

Education

ITIL certification (preferred)

Job description

Senior Service Manager

Location: Swindon, GB, SN13 9NR

Onsite or Hybrid: Hybrid

Job Title: Senior Service Manager - Special Tasks

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF65775

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Senior Service Manager at Corsham, near Bath, Somerset.

The Role

As a Senior Service Manager, you’ll be at the heart of one of the UK’s most critical defence programmes: Skynet. You’ll lead a delivery team responsible for managing and operating military satellite communications systems and ground stations for the Ministry of Defence. This is a high‑impact role where your leadership will directly influence mission success, operational resilience, and national security.

You’ll define and oversee the full lifecycle of services within the Special Tasks domain, ensuring they meet operational and business needs while driving continuous improvement. This is a dynamic opportunity to grow your career in defence, aerospace and engineering—fields that demand innovation, integrity and purpose.

Day‑to‑day, you’ll be required to:

• Drive continuous improvement based on customer feedback and satisfaction surveys.
• Manage financial performance of the service portfolio with finance partners.
• Facilitate communication between service delivery, support teams, and client representatives.
• Lead a delivery team focused on delivering Skynet services in a Special Tasks environment.
• Define long‑term strategy for the domain aligned with business goals.

This role is full time, 37 hours per week and provides hybrid working arrangements with 2 days onsite for customer interaction and 3 days working from home.

Essential Experience of the Senior Service Manager

• Familiarity with ITIL V3 or V4 (desirable).
• Background in service management and lifecycle delivery.
• Understanding of commercial or satellite communications (advantageous).
• Service Delivery / Management experience.
• Experience within a military contract environment.
• Exposure to operational satellite communications (desirable).

Qualifications for the Senior Service Manager

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, ITIL certification is preferred.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role. However, the successful candidate will need to obtain Developed Vetting (DV) security clearance once in post.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10‑days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing Date: 25/11/2025

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