Senior Service Management & Integration Solution Architect

DXC Technology; Farnborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services company in the UK seeks an experienced Integration Solutions Service Line Architect. The role emphasizes leadership in designing and delivering ITSM solutions while ensuring technical sales support and customer satisfaction. A Bachelor's degree in engineering or computer science is required, along with extensive experience in systems integration and ITSM tools. Strong communication and relationship-building skills are essential.

Benefits

Flexible work arrangements

Inclusive work environment

Qualifications

• Proven experience in systems integration and solution architecture role.
• Strong understanding of ITSM tools and digital solutions.
• Ability to gather and translate business requirements into technical solutions.

Responsibilities

• Provide consultative solutions and technical sales support for customer opportunities.
• Perform in-depth technical presentations for customers and partners.
• Mentor Service Line Architects and lead customer discussions.

Skills

Leadership skills

Excellent communication

Systems integration

Technical sales support

Relationship building

Education

Bachelor's degree in engineering/computer science

Tools

ServiceNow

API technologies

ITIL

Job description

Overview

DXC Technology is a Fortune 500 global IT services leader, trusted by over 130,000 professionals across 70+ countries to deliver mission-critical solutions that drive business impact. We harness the power of technology to help clients thrive, combining independence, agility, and a rich ecosystem of partners to maximize value across enterprise technology investments.

At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible for acting as the offering specialist in the solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X™, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall solution. You manage all deliverables pertaining to your solution including:

• Solution quality
• Solution delivery feasibility
• Risk mitigation
• Cost Financials

You will work closely with our UK clients, pursuit teams and leadership teams to define and deliver complex customer solutions that span DXC’s Offering and Capabilities using DXC Platform X™.

At a commercial level, you will have built and deployed End-to-End Enterprise Service Management solutions in large scale environments. With proven experience overseeing all aspects of Enterprise Service Management, your track record of identifying business opportunities and driving profitable success will be exceptional. Your outstanding relationship building skills and ability to develop strong working partnerships will lead you to success in this exciting opportunity.

Job duties

Job duties include, but are not limited to, the following:

• Provide high-level and detailed consultative solutions and technical sales support for selected customer opportunities. Understand business requirements and be able to translate them into technical requirements.
• Perform in-depth and high-level technical presentations for customers, partners, and potential clients.
• Provide consultative support to other Solution Architects/Leaders and deal teams.
• Mentor other Service Line Architects in the assigned opportunities. Exhibit leadership and be viewed as a leader by senior management, peers, partners, company, and customers.
• Gather product requirements from field and customer and aggregate and submit findings to portfolio/practice to drive refinement of solutions and offerings.
• Drive add-on sales and business opportunities during the entire process in order to contribute to increased sales volumes.

Qualifications

TECHNICAL SKILLS, EXPERIENCE, AND EDUCATION:

• Education - Bachelor's degree in engineering/computer science or equivalent
• Extensive years systems integration experience
• Several years solution architect experience
• Extensive expertise in providing leadership during customer business discussions, requirements and needs analysis (financial drivers, impacts, and restrictions) and creating technical solutions.
• Excellent communication and relational skills – able to form a trusted advisor relationship with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics.
• Proven track record with IT customers
• Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures.
• Experience in the integration and proposal of 3rd party suppliers/products. Able to work with and manage customized solutions and products, including 3rd party products.

Expertise in

• Digital solutions across enterprises
• ITSM Tooling Software (especially ServiceNow or similar leading industry products)
• Enterprise Service Management solutions
• Service Integrations using API based policies
• ITIL 4
• UK Public Sector deals

Familiarity with

• AI(Ops), Intelligent Automation, Lean and Analytics
• Experience with tooling for Discovery, Monitoring and Patching
• Data lakes
• Modern Catalog Management
• ServiceNow, SMAX or Remedy is a plus

UK Security Clearance: At least SC

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