Senior Service Improvement Officer

North Yorkshire Council; Richmond; On-site; GBP 42,000 - 48,000; Full time

Job summary

A local government authority in Richmond seeks a dynamic asset improvement lead to enhance housing asset management. This permanent full-time position involves overseeing transformational changes and compliance measures, ensuring engagement with tenants, and driving operational efficiency. Qualifications include experience in project management, strong communication skills, and understanding of social housing practices. The ideal candidate will play a vital role in improving lives through effective service delivery.

Qualifications

• Understanding of social housing best practices, particularly tenant safety and compliance.
• Proven project management experience.
• Strong communication skills, both written and verbal.

Responsibilities

• Lead on enhancing the management of housing assets.
• Support the implementation of innovative practices.
• Lead asset compliance data reporting and risk profiling.
• Engage with tenants to ensure needs are met.

Skills

Understanding of social housing best practices

Project management experience

Strong communication skills

Leadership in driving change

Job description

Salary: £42,839 - £47,181 per annum

Grade: L

Contract: Permanent

Hours: Full time (37 hours)

Location: Richmond, North Yorkshire

About Us

At the heart of our service is a commitment to providing quality, affordable, and sustainable homes that meet the evolving needs of our tenants. We believe in creating homes and spaces where people thrive, and we're looking for a passionate individual to join our Service Improvement Team, focussing on our Asset Management activity.

Your Role

North Yorkshire Council is looking for a dynamic, forward-thinking asset improvement lead to join our Service Improvement team. This role offers the chance to lead transformational change, improve lives, and help shape the future of asset management.

As our asset improvement lead, you’ll be at the heart of service improvement projects that drive customer satisfaction and operational efficiency. You’ll work closely with the Service Improvement Manager and Housing Standards Managers to identify opportunities for change, design innovative solutions, and deliver measurable improvements across our landlord services. From developing our Asset Management Strategy to maintaining our asset database your work will directly influence how we manage and maintain our homes.

Key Responsibilities

• Leading on change: enhancing the management of our housing assets, including delivering our Asset Management Strategy, Asset Investment Plan, capital work programmes, and our response to regulatory change.
• Drive Improvements: supporting the implementation of innovative practices to achieve our ambitious housing strategy goals around housing delivery, energy efficiency and quality.
• Compliance and Safety: leading on asset compliance data and reporting and risk profiling. Ensuring robust working practices are in place and adhered to for the accurate recording and reporting of data to evidence compliance with Decent Homes Standard and Tenant Satisfaction Measures.
• Engage with Tenants: Lead by example in engaging with tenants and leaseholders, ensuring their needs are met and communication is timely and clear.

Skills & Experience

• An understanding of social housing best practices, particularly tenant safety and compliance.
• Proven project management experience, with the ability to plan, prioritise, and meet deadlines.
• Strong communication skills, both written and verbal, with the ability to provide practical solutions.
• Demonstrated leadership in driving change and managing workloads effectively.

We are dedicated to investing in the professional growth of our team. While knowledge of housing compliance regimes, SQL, GIS, and qualifications such as Chartered Institute of Housing Level 4 are desirable, they are not essential. If you don’t yet have these skills or certifications, we will support you in developing them as part of your career journey with us.

Contact and apply

To learn more about this exciting opportunity, please contact Victoria Young [e-mail]

To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on Sunday 4th January 2026.

Key Dates

• Closing Date: Sunday 4th January 2026
• Interview Date: w/c 12th January 2026

Key Documents

• Job Description
• Total Rewards Brochure

This role offers an exciting opportunity to be at the forefront of an evolving service. Join us in making a lasting impact!

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.