Senior Service Engineer

Alecto Recruitment; Wokingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A specialized recruitment agency is seeking a Senior Service Engineer to support advanced medical diagnostic equipment. The role involves servicing, installation, and troubleshooting of medical devices across the UK and internationally. Candidates should have a degree in a relevant field and experience with medical technologies. Travel is required for the position. The salary ranges from £40,000 to £45,000 per annum.

Qualifications

• Proven experience in servicing medical or ophthalmic diagnostic equipment.
• Experience in a commercial or clinical setting with medical diagnostic technologies.
• Understanding of ISO 13485:2016 and medical device regulatory standards.

Responsibilities

• Conduct installations, repairs, and preventative maintenance.
• Troubleshoot and resolve technical issues with hardware and software.
• Deliver basic user training to clinical and technical staff.

Skills

Technical knowledge of IT networking

Problem-solving abilities

Communication skills

Time management

Education

Degree in electronics or biomedical engineering

Tools

DICOM

HL7

Job description

Overview

Position: Senior Service Engineer - UK & International

Department: Medical Diagnostic Equipment - Service & Installation

Salary: £40,000 to £45,000 per annum

Location: Field-based, UK and some international travel required

About the Role: We are looking for a highly skilled and motivated Senior Service Engineer to join a dynamic team supporting advanced medical diagnostic equipment across the UK and international markets. This role offers a fantastic opportunity to work with cutting-edge ophthalmic and medical imaging systems, delivering exceptional technical service, installation, and maintenance to a wide range of customers. As a Senior Service Engineer, you will play a key role in ensuring that medical devices are functioning at the highest standards, providing both hardware and software support, and delivering first-class customer service. This is a field-based role with extensive travel, including occasional weekends, requiring flexibility, dedication, and a proactive approach.

Key Responsibilities

• Respond promptly to service requests, maintaining a high level of customer satisfaction.
• Conduct installations, repairs, and preventative maintenance on ophthalmic and medical diagnostic equipment.
• Troubleshoot and resolve technical issues with both hardware and software, including network and system integration.
• Maintain accurate service records and reports in line with regulatory standards.
• Deliver basic user training to clinical and technical staff on installed systems.
• Support logistics, including equipment dispatch and setup at exhibitions or training events.
• Ensure compliance with all health, safety, and regulatory requirements.
• Manage workload independently, demonstrating initiative and flexibility to meet deadlines.

What We're Looking For

• Proven experience in servicing medical or ophthalmic diagnostic equipment.
• Strong technical knowledge of IT networking, SQL, and software integration (DICOM, HL7).
• Excellent problem-solving and troubleshooting abilities.
• Willingness to work unsociable hours, weekends, and travel extensively across the UK and abroad.
• Exceptional time management, communication, and interpersonal skills.
• Professional, reliable, and committed with a high level of integrity.
• Understanding of ISO 13485:2016 and medical device regulatory standards.

Qualifications

• Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.
• Experience in a commercial or clinical setting with medical diagnostic technologies.
• Training in manufacturer-specific equipment is advantageous.

Why Join Us

This role offers a competitive salary of £40,000 to £45,000 per annum, opportunities for international travel, and the chance to work with some of the most advanced medical diagnostic systems in the industry. You\'ll join a supportive team that values your expertise, initiative, and dedication to delivering excellence.

INDAV

How to Apply

Please send your CV and a short cover letter highlighting your relevant experience and qualifications to or call us on (phone number removed) #207 for a confidential discussion.

Alecto Recruitment Limited is acting as an employment business for this vacancy