Senior Service Engineer

Nationwide Platforms; Leicester; On-site; GBP 36,000 - 48,000; Full time

Job summary

Nationwide Platforms in the United Kingdom is seeking a Senior Service Engineer to lead the engineering team inside a busy workshop, working with the Location Service Manager to maintain our fleet and meet customer expectations.

You will supervise engineers, ensure fleet readiness, and drive safety and quality standards across mechanical, electrical and hydraulic systems. This role emphasizes leadership, hands-on expertise, and strong customer service in a busy hire fleet environment.

Qualifications

• Supervisory experience in a busy workshop.
• Experience in Powered Access industry or construction plant hire.
• NVQ level 3 or equivalent in maintenance/engineering.
• Ability to prioritise and work under pressure.
• Experience in mechanical, electrical and hydraulic systems.
• Strong interpersonal skills and customer service orientation.

Responsibilities

• Assist the Location Service Manager in the day-to-day running of the busy workshop.
• Ensure 100% coverage for servicing and maintenance of the hire fleet.
• Carry out pre-delivery inspections (PDI) at depot or on site as required.
• Produce monthly plant inspection reports and service schedules; organise workload of engineers.
• Maintain fleet appearance to corporate standards; support in response to breakdown calls.
• Locate spares ensuring CE rating where applicable is not compromised.
• Follow Quality and Health & Safety policy guidelines.
• Maintain basic stock control for workshop spares.
• Identify training and development needs of workshop personnel.
• Support depot engineers with technical help and advice.

Skills

Supervisory experience

Powered Access experience

NVQ level 3

Prioritisation under pressure

Mechanical expertise

Electrical & hydraulic systems

Customer service skills

Education

NVQ level 3 or equivalent in maintenance/engineering

Job description

Senior Service Engineer

We require an experienced and qualified Senior Service Engineer to join our team. Working alongside the Location Service Manager, you will be responsible for the engineering team and contributing to the smooth running of this busy workshop in order to maintain our fleet and meet customer expectations.

Responsibilities

• Assisting the Location Service Manager in the smooth day-to-day running of this busy workshop.
• Ensure 100% coverage for the servicing and maintenance of our modern hire fleet.
• Carry out pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required.
• Produce monthly plant inspection reports and service schedule and organise workload of engineers to ensure all work is completed in accordance with company policies.
• Maintain the appearance of the fleet to corporate standard Offer guidance and support in response to customer breakdown calls.
• Locate spares required, ensuring that CE rating, where applicable is not compromised.
• Follow the guidelines set out in the Quality and Health and Safety policy.
• Maintain basic stock control system for the workshop spares.
• Identify training and development needs of workshop personnel.
• Support depot engineers with technical help and advice.

About You

• Supervisory experience in a busy workshop and supervising engineers/technicians with the ability to set high standard.
• Previous experience in Powered Access industry or other construction plant hire.
• Qualified to NVQ level 3 or equivalent in a maintenance/engineering discipline.
• The ability to prioritise and work well under pressure.
• Experience in mechanical, electrical and hydraulic systems is desired.
• Good interpersonal skills and an understanding of the importance or excellent customer service.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment JBRP1_UKTJ