Senior Service Engineer

Nationwide Platforms Ltd.; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Nationwide Platforms (UK) requires an experienced Senior Service Engineer to join the workshop team. You will work with the Location Service Manager to keep the fleet serviced, compliant, and available to meet customer expectations.

You will oversee daily operations, coordinate engineers, forecast workload, and ensure adherence to Quality and Health and Safety policies. NVQ Level 3 or equivalent is preferred, with mechanical, electrical and hydraulic expertise.

Qualifications

• Supervisory experience in a busy workshop and supervising engineers/technicians.
• Experience in Powered Access industry or other construction plant hire.
• NVQ level 3 or equivalent in a maintenance/engineering discipline.
• Ability to prioritise and work well under pressure.
• Experience in mechanical, electrical and hydraulic systems is desired.
• Good interpersonal skills and an understanding of excellent customer service.

Responsibilities

• Assist the Location Service Manager in the day-to-day running of the workshop.
• Ensure 100% coverage for servicing and maintenance of the hire fleet.
• Carry out pre-delivery inspections (PDI) of each machine at depot or on site.
• Produce monthly plant inspection reports and service schedules; organise workload.
• Maintain the fleet appearance to corporate standards.
• Provide guidance and support in response to customer breakdown calls.
• Source spares and ensure CE rating where applicable is not compromised.
• Follow Quality and Health and Safety policies.
• Maintain a basic stock control system for workshop spares.
• Identify training and development needs of workshop personnel.
• Support depot engineers with technical help and advice.

Skills

Supervisory experience

Powered Access

NVQ Level 3

Mechanical/Electrical/Hydraulic

Customer service

Education

NVQ Level 3

Job description

We require an experienced and qualified Senior Service Engineer to join our team. Working alongside the Location Service Manager, you will be responsible for the engineering team and contributing to the smooth running of this busy workshop in order to maintain our fleet and meet customer expectations.

Responsibilities include:

• Assisting the Location Service Manager in the smooth day-to-day running of this busy workshop.
• Ensure 100% coverage for the servicing and maintenance of our modern hire fleet.
• Carry out pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required.
• Produce monthly plant inspection reports and service schedule and organise workload of engineers to ensure all work is completed in accordance with company policies.
• Maintain the appearance of the fleet to corporate standard
• Offer guidance and support in response to customer breakdown calls.
• Locate spares required, ensuring that CE rating, where applicable is not compromised.
• Follow the guidelines set out in the Quality and Health and Safety policy.
• Maintain basic stock control system for the workshop spares.
• Identify training and development needs of workshop personnel.
• Support depot engineers with technical help and advice.

Requirements

• Supervisory experience in a busy workshop and supervising engineers/technicians with the ability to set high standard.
• Previous experience in Powered Access industry or other construction plant hire.
• Qualified to NVQ level 3 or equivalent in a maintenance/engineering discipline.
• The ability to prioritise and work well under pressure.
• Experience in mechanical, electrical and hydraulic systems is desired.
• Good interpersonal skills and an understanding of the importance or excellent customer service.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment