Senior Service & Education Trainer

Boots; Nottingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading UK beauty brand seeks a Senior Service & Education Trainer to deliver engaging training across its No7 and Liz Earle brands. The ideal candidate will have strong leadership and training delivery experience, with a passion for beauty, enabling advisors to excel. The role includes travel across the UK & Ireland, ensuring effective education strategies are implemented. Competitive benefits include a generous employee discount and professional certification opportunities.

Benefits

Generous employee discount

Quarterly No7 product allocation

CIBTAC certification opportunity

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to 24/7 counselling

Qualifications

• Experience in training delivery to diverse group sizes.
• Proven ability to host webinar events effectively.
• Strong presenter and facilitator skills.

Responsibilities

• Deliver dynamic training sessions to various group sizes.
• Adapt training delivery methods to meet learner needs.
• Track training performance and gather feedback.

Skills

Training delivery to large/small groups

Excellent coaching skills

Virtual event hosting

Excellent presentation skills

Store and beauty experience

Leadership experience

Job description

At No7 Beauty Company were passionate about helping our customers feel their best every day. We believe great beauty experiences begin with confident knowledgeable advisors and thats where our Senior Service & Education Trainer comes in.

We're looking for a dynamic and experienced training professional to lead coach and inspire our team of Service & Education Trainers delivering exceptional education across our iconic No7 and Liz Earle brands.

About the role

As a Senior Service & Education Trainer you’ll play a pivotal role in bringing our education strategy to life. Around 70% of your time will be spent delivering beauty and service training to our advisor teams building their product knowledge selling skills and confidence through engaging classroom sessions webinars and on-counter coaching.

You’ll also lead and support our talented Service & Education Trainers helping them grow their skills share best practice and consistently deliver outstanding learning experiences. Partnering closely with the UK Education Specialist you’ll track training performance gather feedback and ensure our delivery meets the evolving needs of the UK & Ireland markets.

What you’ll be doing

• Deliver professional and engaging training to large and small groups as well as one-to-one coaching through face-to-face classroom sessions webinars and on-counter interactions.
• Use a variety of delivery methods including presentations role play coaching and guided practice to create dynamic and memorable learning experiences.
• Work flexibly across the UK & Ireland adapting to the needs of learners and the business. Some travel and overnight stays may be required.
• Partner with Regional Business Managers to identify regional training needs and provide targeted support.
• Gather insights from S&E Trainers to collate and track NTR progress for No7 and Liz Earle sharing clear progress overviews with field leaders and the wider training team.
• Bring external beauty insights and trend awareness to your work ensuring our education remains fresh relevant and industry leading.
• Set the standard of excellence across both brands role‑modeling best practice in service selling and professionalism.
• Collaborate closely with the Service & Education Trainers UK Education Specialist Territory Managers and Comms Content & Talent Manager to drive efficiencies and consistency in training delivery.
• Use the UK Education Strategy as your roadmap to deliver the right initiatives at the right time tracking success through feedback and key performance indicators (KPIs).

What you’ll need to have

• Must have experience of training delivery to large and small groups and be an excellent coach.
• Must be capable of effectively hosting virtual events eg training webinars.
• Excellent presenter coach and facilitator.
• Ability to work well with others incorporating ideas and translating these into activities.
• Must have store and beauty experience.
• Must have leadership experience.
• Must have a full driving license (unless trainer for London).

Our Benefits

• Generous employee discount on our own brands and partner businesses.
• Your own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customers.
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification.
• You will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatment.
• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including holiday buying discounted gym membership life assurance activity passes and more.
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

Whats Next

If this sounds like the perfect role for you we look forward to receiving your application. If your application is successful you’ll be invited to attend an in-store interview.

Where a role is advertised as full‑time we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.