Senior Service Desk Architect - Hybrid (Banking, SIAM)

Experis - ManpowerGroup

Sheffield

Hybrid

GBP 64,000 - 107,000

Full time

14 days+

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Job summary

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site.

The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and

Qualifications

8+ years in Service Management, Service Desk Architecture, IT Operations, or Workplace Services.
Strong experience designing enterprise-scale Service Desk operating models.
Experience within SIAM / multi-supplier environments.

Responsibilities

Define the Service Desk target operating model, architecture standards, and transformation roadmap.
Design scalable, resilient, and secure support services aligned to business and technology strategies.
Define support tiers, escalation models, service boundaries and governance.
Design accountability frameworks across multiple support domains and suppliers.