Senior Service Desk Analyst

Clarion Housing Group Limited; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing organization in London is seeking a Senior Service Desk Analyst to deliver top-notch second-line technical support. The role involves managing complex incidents and facilitating technology projects, requiring expertise in Microsoft technologies. The position offers hybrid working and a range of benefits, making it an ideal opportunity for dedicated professionals.

Benefits

Hybrid working

Flexible working arrangements

Comprehensive benefits

Qualifications

• Proven experience leading small to medium-sized technology delivery projects.
• Expertise in configuring and maintaining ITSM tools.
• Solid understanding of business intelligence reporting and customer journeys.

Responsibilities

• Provide second-line technical support for all teams within DDaT.
• Handle complex incidents, service requests, and problems.
• Work closely with technical delivery teams for new services and updates.

Skills

Excellent customer service

In-depth knowledge of Microsoft technologies

Understanding of cybersecurity

Experience in technology delivery projects

Configuration and maintenance of ITSM tools

Education

Certifications in Microsoft fundamentals (M365, D365, Azure)

ITIL certification

Tools

Windows operating systems

M365

Dynamics

Mac devices

Mac OS/iOS

Job description

As a Senior Service Desk Analyst, you'll provide second-line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end-users and technical solutions. You'll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas.

Along with your ability to exercise excellent customer service, you'll have in-depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices, Mac OS/iOS, and network fundamentals. You'll need proven experience leading small to medium-sized technology delivery projects, configuring and maintaining ITSM tools, and holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL. This role also requires a solid understanding of the cyber security, business intelligence reporting, websites, and customer journeys.

With hybrid working and flexible working arrangements this could be the opportunity you've been looking for!

If this sounds like an opportunity for you then please review the full role profile before Senior Service Desk Analyst

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here