Senior Service Designer – Public Sector (DDaT)

Manchester Digital; Remote; GBP 44,000 - 60,000; Full time

Job summary

A UK government department is seeking a Senior Service Designer to influence service strategies and create user-centred services. You will collaborate within a multidisciplinary team to design inclusive experiences that meet user needs. Essential skills include proven service design experience, user journey mapping, and ability to communicate design rationale. This opportunity promotes growth with access to training and a supportive design community, making a real impact on businesses and citizens across the country.

Benefits

Access to DDaT Capability Framework

Mentoring opportunities

Training in advanced service design techniques

Qualifications

• Proven experience in service design within complex environments.
• Ability to create and communicate service blueprints and user journeys.
• Strong understanding of user-centred design principles and accessibility standards.

Responsibilities

• Develop user-centred experiences that meet user needs.
• Shape the Service Design function based on best practices.
• Map current user journeys and design blueprints.

Skills

Proven experience in service design within complex environments

Ability to create and communicate service blueprints

Strong understanding of user-centred design principles

Skilled in using qualitative and quantitative research

Experience working in agile, multidisciplinary teams

Excellent communication skills

Job description

A UK government department is seeking a Senior Service Designer to influence service strategies and create user-centred services. You will collaborate within a multidisciplinary team to design inclusive experiences that meet user needs. Essential skills include proven service design experience, user journey mapping, and ability to communicate design rationale. This opportunity promotes growth with access to training and a supportive design community, making a real impact on businesses and citizens across the country.