Senior Service Designer: Human-Centred Genomics Experience

Genomics England; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading health tech organization in Leeds seeks a Senior Service Designer to shape service delivery and enhance user experience. The successful candidate will lead the design of service journeys, translating user needs into solutions. Responsibilities include solving complex design challenges and collaborating across teams. A strong portfolio in service design and experience working with diverse stakeholders is essential. This position offers a salary starting at £66,500 and generous benefits including flexible working arrangements and professional development support.

Benefits

30 days holiday plus bank holidays

Flexible working arrangements

Defined contribution pension match

Subsidised gym membership

Employee recognition programme

Qualifications

• Proven experience in human-centred service design.
• Ability to lead cross-functional teams effectively.
• Excellent visualization and communication skills.

Responsibilities

• Solve complex service design challenges.
• Translate user needs into actionable design solutions.
• Collaborate with stakeholders to enhance service experiences.

Skills

Service design expertise

Cross-functional leadership

Strategic and systems thinking

Communication skills

Problem-solving skills

Tools

Service blueprints

Journey maps

Process mapping

Job description

A leading health tech organization in Leeds seeks a Senior Service Designer to shape service delivery and enhance user experience. The successful candidate will lead the design of service journeys, translating user needs into solutions. Responsibilities include solving complex design challenges and collaborating across teams. A strong portfolio in service design and experience working with diverse stakeholders is essential. This position offers a salary starting at £66,500 and generous benefits including flexible working arrangements and professional development support.