Senior Service Designer

NHS BLOOD AND TRANSPLANT; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national healthcare provider in the UK is seeking a Senior Service Designer to join a multidisciplinary team focused on designing services for donors and operators. This role involves collaborating with various stakeholders to develop user-centered services across digital and offline channels. Key responsibilities include leading design artefacts, championing design tools, and facilitating co-design workshops. The ideal candidate should be committed to improving donor experiences and be willing to travel as needed.

Responsibilities

• Ensure services align with NHSBT strategic direction and user needs.
• Lead creation and iteration of design artefacts and prototypes.
• Develop service propositions and service maps.
• Champion human centred design tools throughout the organisation.
• Design and facilitate co-design workshops with stakeholders.

Job description

As a Senior Service Designer, you will work as part of a multidisciplinary team to design services for donors and the people who deliver and operate services at NHSBT, and in collaboration with wider health service partners. This will include services and products across both digital and offline channels provided by NHSBT. Youll collaborate with colleagues in clinical, operational and technical roles.

Responsibilities

• Ensuring services align with NHSBT strategic direction, design principles and user needs.
• Leading the creation and iteration of design artefacts and prototypes with key service users and stakeholders.
• Developing service proposition(s) and service maps to align the delivery team.
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co‑design, prototyping and storyboarding).
• Designing, leading, and facilitating co‑design workshops with wide range of stakeholders including end users, for example, potential donors and current donor families, patients, and colleagues.

You will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.

At NHS Blood and Transplant (NHSBT), we provide a unique service helping donors do something extraordinary to save or enhance lives.