Senior Service Designer

Aster Group UK; England; Remote; GBP 50,587 - 61,828; Full time

Benefits offered by this job

Flexible working

Focus on colleague wellbeing

Defined Contribution Pension

Volunteering hours

Enhanced leave

Job summary

A leading social housing provider is seeking a Senior Service Designer to shape user-centered services that deliver real impact. You will lead design activities for strategic programmes and mentor teams in a hybrid role that encourages flexibility. Ideal candidates have extensive service design experience in complex settings, strong facilitation skills, and a passion for inclusive solutions. This position involves traveling within the operating region which includes Hampshire and other areas. Join us to transform lives through great design.

Qualifications

• Significant experience in service design within complex organisations.
• Expertise in designing end-to-end service journeys and digital services.
• Strong facilitation skills and experience leading co-design workshops.

Responsibilities

• Lead design for complex programmes, creating intuitive and inclusive services.
• Facilitate co-design workshops with customers and stakeholders.
• Create design outputs such as service blueprints and journey maps.

Skills

Service design in complex organisations

Designing end-to-end service journeys

Facilitation skills

Proficiency in design tools

Managing design teams

Knowledge of project management principles

Job description

This range is provided by Aster Group UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Service Designer

Salary: £56,208 per annum

Location: Flexible - able to travel within our operating region

Hours: 37 hours per week

Closing Date: 12 January 2026

Design Services That Truly Make a Difference

Are you passionate about creating services that put people first?

At Aster Group, we believe that great design transforms lives. We’re looking for a Senior Service Designer to lead the way in shaping user‑centred, inclusive, and efficient services that meet real needs and deliver real impact.

This is your opportunity to influence how we design and deliver change across the organisation. You’ll lead service design activities for strategic programmes, ensuring every solution reflects the voices of our customers and colleagues.

Why this role matters

Service design isn’t just about processes, it’s about experiences. In this role, you’ll:

• Lead design for complex programmes, creating services that are intuitive, inclusive, and future‑ready.
• Facilitate co‑design workshops, bringing customers, colleagues, and stakeholders together to shape solutions.
• Create powerful design outputs, from service blueprints and journey maps to prototypes and personas.
• Champion best practice, embedding service design principles and building capability across the organisation.
• Mentor and inspire, supporting Service Designers and fostering a culture of creativity and collaboration.

What we’re looking for

You’re a creative problem‑solver who thrives on collaboration and innovation. You’ll bring:

• Significant experience in service design within complex organisations.
• Expertise in designing end‑to‑end service journeys and digital services.
• Strong facilitation skills and experience leading co‑design workshops.
• Proficiency in design tools and the ability to produce high‑quality outputs.
• Experience in managing and developing design teams.
• Knowledge of programme and project management principles.
• Ideally, experience in housing, public sector, or regulated environments.

This is a hybrid role enabling you to work from home if you wish. Travel will be required for the role to meet with stakeholders and customers, attend meetings and work with the team so being happy to travel in our operating region is a must.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

Introduction to the PMO

The Portfolio Management Office is a newly formed strategic function designed to evolve our Group‑wide approach to change delivery. It provides a holistic view of all change activity, ensuring initiatives are prioritised, sequenced, and resourced in line with organisational capacity.

Working closely with stakeholders across the organisation, the PMO aligns plans with corporate strategy and strategic priorities, supports effective decision‑making, and ensures value for money. By embedding consistent frameworks, standards, and governance, the PMO enables high‑quality delivery across the change portfolio and drives continuous improvement.

This function is central to achieving our long‑term goals, ensuring every change initiative contributes to organisational success and delivers measurable benefits for our colleagues and customers.

What’s in it for me

• Flexible working – where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs.
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
• We invest in colleagues’ careers and development through our leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available to all colleagues to enable them to give back.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
• Enhanced leave.
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

Ready to lead change that matters?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up‑to‑date CV along with a supporting statement.

Interviews will take place week commencing 19 January 2026.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.