Senior Service Delivery Manager, Airport Operations

Leidos, Inc.; Walsall; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology and engineering firm is seeking a Service Delivery Manager to oversee operations at Manchester Airport Group. The role requires proven leadership in a large-scale service environment, focusing on customer satisfaction and regulatory compliance. Candidates must have strong skills in project management, team development, and data analysis. This position is pivotal in driving service excellence and ensuring operational resilience, requiring flexibility and a proactive attitude.

Qualifications

• Proven experience in multi-site/large scale, technical service operations.
• Expertise in leadership and performance management.
• Strong planning abilities and time management skills.

Responsibilities

• Drive service excellence for MAG and uphold corporate values.
• Manage operational delivery and service performance effectively.
• Prepare and monitor service level agreements (SLAs).

Skills

Leadership

Project Management

Team Development

Data Analysis

Communication

Problem-solving

Customer Relationship Management

Education

Level 5 Leadership/Management or equivalent

NVQ Level 3, HNC, HND in Electronics/Mechanical Engineering

Tools

Salesforce Lightning

Microsoft Office

Job description

A leading technology and engineering firm is seeking a Service Delivery Manager to oversee operations at Manchester Airport Group. The role requires proven leadership in a large-scale service environment, focusing on customer satisfaction and regulatory compliance. Candidates must have strong skills in project management, team development, and data analysis. This position is pivotal in driving service excellence and ensuring operational resilience, requiring flexibility and a proactive attitude.